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Director - Strategic Planning

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Date Posted: Jan 23, 2023

Location(s): Charlotte, NC, US, 28277 Remote, US, 0 Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Charlotte 

Alternate Job Location: United States : North Carolina : Cary

Work Arrangement: Hybrid OR Virtual

however, needs to be commutable distance to the above locations for occasional in office meetings. 

Role Value Proposition

The Director of Strategy and Planning (S&P) for Hosting leads programs within the Hosting team, which is responsible for the transformation and operations of MetLife’s infrastructure/cloud capabilities. The S&P Director is responsible for governance and planning, strategic definition and alignment, strategic vendor oversight, and strategic program delivery. With a strong focus on operational excellence and continuous improvement, the Director will work with the enterprise teams and global subject matter experts to monitor performance, ensuring our strategies enable MetLife’s vision to be the leading global life insurance and employee benefits company.


A highly visible role, this position is focused on driving major change.  The successful individual coordinates and responds to internal and external requests acting as proxy for the Head of Hosting for matters of specific organizational importance.  The position interacts with Senior MetLife leaders across all technical and support functions.

Key Responsibilities 

The Director of S&P has the overall responsibility for leading the strategic planning process for the Hosting department. The goal of this position will be to bring an iterative approach to strategic planning, revisiting department strategy on an ongoing basis to remain aligned with the business and industry trends. The individual will help form the Hosting strategy and then focus on plans to implement the strategy, as well as work with Hosting senior management to execute the strategy. Along with the strategic responsibilities, this position is accountable for business administration management for the Office of the VP, Hosting. They are responsible for operational aspects of the group, including reporting, dashboarding, operational risk management, monthly accomplishment compilation, and training compliance.


The role, in collaboration with Global Infrastructure (GI) leaders, will look for industry shifts and understand infrastructure technology competitive advantages, trend forecasting, and ways to continue to remain an effective and efficient organization.


This role will be the key mobilizer, spending time on building organizational capabilities, focusing on developing key strengths of the organization, addressing areas of improvement and partner with other organizations to achieve common goals.


They will play a critical role in communicating the organization strategy internally and externally so that all associates and partners understand the strategic plan.


This position potentially interacts with MetLife Executive Group, Global Technology and Operations Executive Leadership Team, and many other senior leaders in the organization.


Essential Business Experience and Technical Skills 

Provides Chief of Staff support for the VP, Head of Hosting, including content creation and facilitation of town halls, leadership onsite and offsite meetings and managing the schedule for all key business activities across the organization. Plan and develop presentation materials for the town halls and leadership meetings, ensuring clear sequence in messaging that aligns with the overall strategy.


Handles complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands. They must also have the demonstrated ability to deal with highly confidential information and act as a liaison between the VP and other organizations, both internal and external.


Manages governance and oversight for key vendors monitoring performance and financial delivery.


Works strategically and develops on-going relationships with a wide cross-functional team of partners/stakeholders to ensure our objectives and goals are achieved. Collaborate with partners to drive operating metrics and other management routines to ensure priorities are met.


Key Relationships:

  • Reports to: VP, Head of Hosting
  • Direct reports/team: TBD (up to 2 members)
  • Key Stakeholders: CTO/EVPs, CISO, Regional CIOs, SVPs, VPs, Legal, Finance, Audit, Compliance, ITRS, GITO, AD, Digital, D&A, GTS



Business Knowledge/Technical Skills:

  • 5+ years of experience in an IT function, with a focus around Strategy and Planning
  • Demonstrated success in executing and mobilizing large teams around strategic initiatives within a global company.
  • Strong interpersonal and collaboration skills, including the ability to build relationships at all levels, work cross-organizationally, and lead through influence
  • High degree of organizational and structured operating skills; able to prioritize appropriate and keep track of multiple concurrent projects and deliverables
  • Demonstrated capability for problem solving, decision making, sound judgement, assertiveness

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Charlotte