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Affinity Associate II

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Date Posted: Jul 21, 2022

Location(s): Charlotte, NC, US, 28277 Aurora, IL, US, 60504 Tampa, FL, US, 33647

Company: MetLife

Locations: Aurora, IL, Tampa, FL, Charlotte, NC – Hybrid


Role Value Proposition: 

 Delivers exceptional customer service to Affinity & Member Benefits clients. Works with the Account Team and other internal partners to manage the customer relationship and provide administrative support for delivery of MetLife’s products and services.


Key Responsibilities:  

  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and MetLife internal teams.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Responsible for premium remittance coordination with Third Party Administrators & overall remittance processing.
  • Participates in strategy meetings, establishes specific processes & reports, reviews contract documents, creates process manuals & ensures accurate input of data in MetLife systems, develops and leads client presentations.
  • Maintains awareness and knowledge of MetLife’s and competitor’s products and trends.
  • Perform other related duties as assigned.


Essential Business Experience and Technical Skills:



  • High School Diploma or equivalent
  • 5+ years of relevant experience
  • Proficiency with Microsoft Office Suite
  • Excellent interpersonal skills, as well as excellent verbal presentations and written communications skills, also able to speak in front of large groups.
  • Strong organizational and project management skills, with ability to prioritize and work on numerous responsibilities at one time.
  • Proven record of establishing, building and nurturing lasting customer relationships.
  • Self-motivated, work both independently and as a team, and have strong desire to exceed goals.
  • Ability to consistently meet tight deadlines and work under pressure.


Preferred Experience:

  • Bachelor’s Degree Strongly preferred
  • Experience working with Associations/Brokers/Consultants /Third Party Administrators and Sponsoring Organizations.

The ideal candidate will have expertise with Affinity markets and be proficient navigating MetLife platforms to provide extra-ordinary customer service to our partners.


Business Category

US Business


Number of Openings



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers."



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127293


Nearest Major Market: Charlotte