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VP, Head of Regional Application Maintenance & Support (AMS) - US Region

Date Posted: Jun 4, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Location: Cary, NC

 

Role Value Proposition: Application Maintenance & Support (AMS) is responsible for managing and protecting the integrity of the global production systems and environments, for Regional Application Development and Corporate

Systems applications. This includes assessing the quality of business solutions prior to integration into the production environment. Reporting to the Global Head for Application Maintenance & Support (AMS), the incumbent will play an influential role as a member of the regional senior IT leadership team in shaping IT strategy, making investment and priority trade-off decision and reducing unit cost.

 

The Role:

Provides leadership and expertise based on practical experience over the following functional responsibilities and capabilities with the region:

  • Business Relationship Management: serves as main point of contact to line of business, product, and technology partners for all US AMS requests/issues until proper hand-off to functional/service leads. Continuous review of production performance with business to identify areas for continuous improvement and efficiencies.
  • Application Restoration Management: focuses on high-priority outage analysis, triage and restoration-of- service for on-line and batch, covering distributed and mainframe environments for our supported applications.
  • Strategic Application Services: provide reliable and accurate data and reporting services in support of the Application Management & Services and RAD goals.
  • Application improvement: focuses on automate, remediate & proactively monitor the portfolio by Optimizing Batch Processing, Reducing Service Request Effort, Enhance Tools for Monitoring and Optimize Applications to drive iSLA reduction. Works to identify and implement initiatives to reduce/control expenses.
  • Application Root Cause & Code Remediation: identify/fix the root cause of the problem and ensures adherence to the process during the entire life cycle, prevents the recurrence of incidents through the completion of root cause analysis and the implementation of long-term or permanent solutions to remove errors.
  • Application Technology Support: responsible for the overall coordination of infrastructure events within Production Systems & Environments

 

 

Key Responsibilities:

The role is responsible for the good working order of all business applications in production as well as partnering with the global AMS functional leads to leverage standard processes and enable operational efficiencies as the following functions are implemented regionally including but not limited to:

  • Lead the centralized production management function for region, instrumental in ensuring the daily availability of all business systems.

 

  • Overall senior IT leader responsible for the Application Restoration across entire regional portfolio of business application systems. In this role the incumbent has daily responsibility to ensure all business systems meet their daily SLAs and availability requirements as well as managing all issues to closure.
  • Overall senior IT leader responsible for active communication with Sr. Business leaders across all business areas during problem/issue resolution.
  • Primary responsibility for integration between Application Development and the infrastructure team. In this role, responsible for hundreds of upgrade and disaster recovery projects per year.
  • Oversees release deployments and execution of break-fixes
  • Continuously improve the production management process; identify and implement opportunities for consolidation and execution
  • Key participant in enterprise and IT planning. Collaborates with enterprise and IT Sr. management to ensure alignment to goals
  • Leadership responsibility for managing to budget and working with partners on optimizing costs
  • Ability to travel up to 20%

 

Key Relationships:

    • Reports to: SVP, Global Head for Application Maintenance & Support (AMS)
    • Direct reports/team: 5-7 direct reports/150+ indirect
    • Stakeholders:  Service Operations, Engineering, Application Development, Digital

 

Candidate Qualifications:

Essential Business Experience and Technical Skills:

    • Bachelor's Degree in Information Technology, Engineering, Computer Science or a related field or an equivalent combination of education and work experience.
    • 15+ years of experience in software application/product development/production management roles
    • 5+ years of applicable experience in managing production management teams in complex regional environment, large scale, environments including management of sourced services.
    • 5+ years of applicable experience in establishing and managing vendor relationships.
    • Expert understanding of the SDLC (Software Development Life Cycle) process.
    • Hands on technical expertise in the development and/or architecture of systems utilizing current technologies.
    • Proven project management experience in the implementation of complex business applications including the integration of disparate applications.
    • Excellent communication, collaboration, and teaming skills; skilled and experienced in executive level communication and presentations.
    • Excellent coaching and mentoring skills
    • Outstanding decision making and problem-solving skills.

 

 

Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

 

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with more than $587.7 billion in combined managed assets as of September 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.

 

Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at www.metlife.com to learn more about our brand, history, and values.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 109928 


Nearest Major Market: Raleigh