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Analyst, IT Operations- Third (3rd) Shift

Date Posted: Sep 13, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

The Analyst, IT Operations Technician performs 24/7 monitoring of enterprise wide systems. This encompasses multi-technology computing platforms including mid-range, mainframes and client -server. This individual will ensure a stable operating environment for maximum system availability and performance.


Key Responsibilities:  

  • Following standard operating procedures performs level 1 problem determination
  • Researches problems reported by Help Desk, Console Alerting, Service Now Incidents, performs initial triage. 
  • Analyzes/determines business impact of problem/issue, and performs necessary steps to correct problem.
  • Performs monitoring of enterprise-wide architecture to ensure optimal availability; Performs restoration of service of identified incidents. 
  • Performs change related activities; Installs and maintains VMware, VSphere, Linux, and Microsoft Windows based server environments.   
  • Monitors incident, problem, change, and service request queues, ensuring items are addressed in a timely and appropriate manner.     
  • Independently pursues tasks as directed by management; Identifies areas in the Command Center for improvement.


Required Experience:

  • 2+ years computer operations experience in a large data center environment involving multiple platforms/technologies or similar environment.
  • Experience with Windows, Cloud Computing (Azure), Vsphere/Vmware, and its related hardware components and Infrastructure.
  • IT management tools, Storage and backup components.


Preferred Experience:

  • Bachelor’s degree in Computer Science, Information Systems or related field, or equivalent work experience.  
  • Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc.
  • Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities.             
  • Familiarity with Mainframe and its disciplines.





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 103301 

Nearest Major Market: Raleigh