Technology Liaison II - Global Procurement

Job Location: United States : North Carolina : Cary

Alternate Job Location: United States : South Carolina : Greenville

Work Arrangement: Hybrid

Role Value Proposition: 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s #AllTogetherPossible. Join us!  

The Technology Liaison works closely with end-users of Global Procurement systems to assist in problem resolution and support system changes that lead to more efficient and customer-friendly solutions.  Acts as liaisons between the business and IT personnel to support technology needs; represents Global Procurement users in all system enhancements and design activities. Reviews user requests, conducts data gathering interviews, documents business specifications, and manages technology projects until completion. Technology liaisons have working knowledge of both procurement processes and the systems that support those processes. 

Key Responsibilities:

• Oversees system enhancements and parts or phases of medium to large projects. 
• Documents requirements and creates functional specifications necessary to address complex business needs. 
• Conducts testing of system change and ensures successful deployment, including end-user change management. 
• Works closely with Global Procurement technology vendors to prioritize issues/projects, track SLAs, and review/assess new system functionality. 

Essential Business Experience and Technical Skills:

Required:

• Strong knowledge of Procurement processes/procedures, workflow, systems, and transactions.
• Proficient customer service and communication skills.
• Team player with strong collaboration skills.

 Preferred:

• Bachelor’s degree in related field, or equivalent experience

Assignment Category

Full Time

Business Category

Financial Management Group

Number of Openings

 1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.