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Technology Liaison

Date Posted: Jul 12, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary

 

Role Value Proposition:  The Technology Liaison role will play a key function in driving technical definitions and developing plans to structurally transform while supporting the end customer experience. Working with internal and external stakeholders, this role will also support achieving productivity and performance objectives.  Finally, the role will ensure that requirements set forth by the lines of business are achieved and new platform enhancements meet expectations.

 

Key Responsibilities:

  • Support Call Center and online servicing platform enhancements utilized by CSRs, Advisors, Customers, and Consumers across all lines of business.
  • Identifies key platform and online system process improvement opportunities.
  • Serves in liaison roles between product areas, User Experience, and IT application development resources, fostering and maintaining relationships with partners across the organization.
  • Manages initiatives focused on customer adoption, utilization, cost reduction, and revenue generation. 
  • Under general supervision, oversees all aspects of small enhancements.  Serves as a liaison between the business and the IT area, translating business needs into application software requirements
  • Assists with work plans, project estimates, resource plans, and status reports.   Provides updates to business leadership regarding status of enhancement delivery and adoption.  Determines specific business application software requirements to address business needs and analyses and designs solutions.
  • Manages critical relationships with IT, consultants and vendors, internal end users, and business customers/leadership.  Provides information to end users to help resolve problems regarding assigned system(s).  Performs other duties as assigned or required

 

 

Travel Requirements:  10% or less expected

 

Essential Business Experience and Technical Skills:

 

Required:

  • Working knowledge of supported business functions, workflow, systems, and transactions, 3-4 years of related work experience
  • Familiar with system design processes, methodologies, and testing tools
     

 

Preferred:

  • Bachelor's degree in business, marketing, computer science, or related field
  • Must be proficient in Microsoft Office Suite w/experience in SharePoint, Project and Visio a plus
  • Needs to have the ability to multi-task in a fast paced environment.  Must have the ability to develop and maintain relationships.  Excellent written and oral communication skills.
     

 

Key Relationships:

Reports to: Director

Direct Reports/team:  None

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.

           

While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.

 

At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 

 MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 MetLife maintains a drug-free workplace.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: Raleigh