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Sr. Functional Analyst

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Date Posted: Jan 17, 2023

Location(s): Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Hybrid


Role Value Proposition: 

MetLife’s customers and their employees have increasing expectations of, and desires for, their employer to support their lives holistically, which includes families and pets. Launching Pet Insurance in the Group channel and quickly growing the business positions MetLife to address this rapidly increasing need.  Driven by passion and purpose, we are looking for you to work on the Pet Insurance product team as a Lead BSA, to help deliver that vision. This is an exciting growth business that is transforming the Pet Insurance industry. We are looking for a dynamic team player who can help build and create industry defining and customer centric solutions. We are looking for individuals who can work with the business product owners and the application development teams to capture the right solution. The role requires strong communication, analysis skills, and problem-solving skills. 


Key Responsibilities:

  • Work with Product Managers to understand the business problems, and define the customer solution
  • Execute with a Product Owner mindset
  • Ideate, develop and refine options to define the right solution
  • Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Defining acceptance criteria
  • Monitor performance, identifying underlying problems, researching potential solutions, and propose necessary actions.
  • Engage in all stages of product creation including design and development and provide necessary clarifications
  • Partner with solution architecture, software engineering and product teams to develop solution
  • Develop Solution outline to identify key product capabilities
  • Develop epics, feature and user stories that are consumable by the software engineering team
  • Have a technical bent to dig into technology aspects of the solution
  • Participate in scrum team to provide clarifications and guidance to team
  • Lead the implementation, testing, integration and issue resolution around the digital solutions


Essential Business Experience and Technical Skills:


  • 8-10 years as a Business Systems Analyst or a Consultant creating technology solutions
  • BA/BS degree required, major in related field preferred
  • Expert skills in requirements definition and analysis
  • Experience creating requirements documentation: Use Cases, Epics, Features, User Stories – consumable by software engineering teams
  • Experience with agile methodologies
  • Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships.



  • Ability to document and create mocks/prototypes for team to consume
  • Experience with of Agile and Dev Ops Methodology
  • Data analysis experience using
  • JIRA or Microsoft Azure Experience
  • SAFe certification/ knowledge/ experience





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Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Raleigh