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Sr. Business / Functional Analyst

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Date Posted: Nov 20, 2022

Location(s): Cary, NC, US, 27513

Company: MetLife

Location - Cary, NC. 



Job Role and Responsibilities:  The role is to lead Business System Analyst activities for the US integrations team.

  • Lead discovery sessions to observe, document, and validate business processes and capture key insights.
  • Perform gap analysis and recommend solutions/COTS/SaaS
  • Elicit, analyze, document functional requirements and rules.
  • Participate in the backlog prioritization/grooming
  • Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features.
  • Define acceptance criteria
  • Provide functional and configuration support for a specific COTS/SaaS.
  • Involved in all implementations, testing, integration, and issue resolution around COTS/SaaS solution
  • Create technical user manuals, system configuration documents and other technical reports.
  • Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
  • Monitor performance, identifying underlying problems, researching potential solutions, and propose necessary actions in business workflow and processes.
  • Act as a primary SME liaison between business users/BAs and IT project team
  • Manage user expectations and requirements scope
  • Participates in fit/gap analysis of functional requirements
  • Facilitate functional requirements walkthroughs and respond to Test team ambiguity review questions
  • Lead functional documentation design (use cases, functional specifications, reports, Mapping sheet between consumer and providers) Review test cases
  • Work closely with Project Manager, architects, developers, Test team, business users/BAs and applicable outside entities (vendors and others)
  • Actively participates in change management activities
  • Works with Project Manager to ensure compliance to System Development Life Cycle (SDLC)
  • Provides estimates for BSA work efforts on new projects and for on-going forecasting
  • Assist in fulfilling SOX and other compliance requests



  • BA/BS degree in IS/Comp science required, major in related field preferred.
  • 5-7 years as a Business Systems/Functional Analyst or a Consultant creating technology solutions
  • Expert skills in requirements elicitations, and analysis.
  • Experience creating requirements documentation: Use Cases, User Stories.
  • Experience doing analysis using data (queries, excel, other tools)
  • Experience in agile methodologies.
  • Problem analysis & resolution experience.
  • Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships.
  • Functional knowledge of Insurance industry
  • Working knowledge of Azure boards, Jira or similar tool
  • Experience service based functional experience
  • Experience in design API’s and creating API specs (swagger files)
  • Experience in Data Mapping from Source System to Consumer System.



  • Certifications: Scrum, SAFe
  • Strong Ability to document and create mocks/prototypes for team to consume.
  • Experience with Design Thinking and work experience in webservices/API integration
  • BSA / Functional Analysis certification.
  • Intermediate SQL Skills
  • Knowledge of Group Insurance Industry.






Business Category



Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127471


Nearest Major Market: Raleigh