Senior Software Development Engineer (CCM, Customer Communication Management)

Apply now »

Date Posted: May 17, 2023

Location(s): Cary, NC, US, 27513 Clarks Summit, PA, US, 18411

Company: MetLife

Job Location: United States : North Carolina : Cary 

Alternate Job Location: United States : Pennsylvania : Clarks Summit

Work Arrangement: Hybrid


Role Value Proposition: 


Opportunity to join a progressive solutions development team that focuses on financial services solutions as it pertain to customer engagement & communications.  You will help lead conversion of legacy document composition systems to our global standard platform Quadient.  You will help lead designing solutions based on internal business challenges and simplify customer engagements.  You will help lead development of Proof of Concepts (PoC) solutions to jump start fast moving business challenges.   


Key Responsibilities:

  • Hands on development in Quadient Inspire Platform with a focus on Quadient Inspire Scaler and Dynamic communications
  • Completing Code reviews, security flaw review and remediation
  • Analyzing, designing, and driving solutions for major components and features
  • Implementing enterprise caliber web, mobile and backend solutions
  • Interfacing with key stakeholders and business leaders
  • Working with cross-functional teams for delivery
  • Leading the collection and documentation of technical requirements
  • Mentoring Mid/Junior Software Engineers
  • Investigating and resolving production management incidents, problems, and service requests


Essential Business Experience and Technical Skills: ­­ 



  • 3 to 4 years’ experience in the Agile framework, delivery model and tools.
  • 3+ years extensive knowledge in either Quadient (GMC) Inspire product suite - Designer, Automation, Scalar and Interactive, Digital Advantage Suite (DAS) or Dynamic Communications (DC).
  • Experience in all aspects of the software development life cycle using document compositions tools.
  • Ability to create and design complex forms in Inspire Designer based on the business specifications.
  • Ability to deliver end-to-end print applications solutions in the CCM space.



  • Degree in Computer Science, Information Systems or other related field preferred or equivalent work experience.
  • 4+ years of development experience with any programming language; JavaScript/HTML5 is a plus
  • 2+ years of experience working in Azure DevOps framework
  • Strong analytical and communication skills
  • Experience working with JSON, XML and XSD Schema
  • Experience with Use case / Functional Design Review, Technical Design Review, and Test Cases review
  • Experienced with DB2, SQL Server – Using Data Modeling tools a plus
  • Plus, if you have experience with xPression, OpenText Exstream or Smart Communications
  • Experience in cloud implementation / migrations highly desired

Business Category

Global Technology & Operations

Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is  $84,700-112,900. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.


Nearest Major Market: Raleigh