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Senior Clinical Quality Analyst

Date Posted: Jul 27, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location : United States : Cary : North Carolina


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Sr. Clinical Quality Analyst, will develop criteria and ensure that complex, non-routine processes and functions meet quality and performance standards.


Key Responsibilities: 

  • Conduct quality process inspections, reviews and assessments for processes and transactions.
  • Collect, analyze and use quality control to diagnose root causes and create and recommend corrective action plans.
  • Identify trends and improvement opportunities.   


Essential Business Experience and Technical Skills:


  • Bachelor’s degree
  • Licensure in LPC, LCSW or VRC / CRC
  • 5+ yrs. related experience



  • Advanced degree
  • 7+ yrs. related experience


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110340 

Nearest Major Market: Raleigh