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Senior Project Management Office Coordinator

Date Posted: Jun 28, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  

 

Role Value Proposition: 

The Global Technology Services (GTS) Performance Management team provides analytic solutions and services that enable employees to make better-informed timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serves as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.

We are seeking a dynamic and energetic individual with a strong customer and IT management background to help drive the GTS Performance Management vision. The ideal candidate will possess a unique blend of technical development, business, analytic and customer focused acumen; a big-picture vision and the drive to make that vision a reality.  It is anticipated that this role will mature to a trusted SME collaborating with IT professionals across all levels of the organization.

Key Responsibilities:  

  • Develop a trusted partner relationship with IT Executives, Business, and leadership teams creating an open dialog and collaboration paradigm to bring forward the voice of the customer  
  • Evaluate partner goals / priorities with alignment to the Performance Management strategy and Global Technology Services Architectural Runway
  • Gather functional and business requirements leveraging GQIM (Goal Question Indicator Metric) methodology. Translate partner requirements into a working set of operational dashboards and management reports
  • Align to Performance Insights Customer Service Design model as a core thread to end-to-end service delivery
  • Serve as a Subject Matter Expert on all Performance Management tools and services as they relate to Customer Advocacy role and support.  

 

Essential Business Experience and Technical Skills:

 

Required:

  • Bachelors with minimum of 3 years in Customer Advocacy and software development life cycle process in Power BI or similar software analytic toolsets
  • Business Analyst background to document requirements and create wireframe designs
  • Solid interpersonal, influencing and communication skills - capable of motivating and leading  organizations or teams to deliver desired results
  • Strong knowledge of data analytics and data mining
  • Ability to work efficiently and effectively with multiple levels of management and staff across the organization. Strong business sense to strike a balance between promoting strategy and promoting consumers’ need

 

Preferred:

  • Broad knowledge of IT services to include technical development, financial management, project/program portfolio management and application/ infrastructure support
  • Strong business sense to strike a balance between promoting strategy and promoting consumers’ need
  • Knowledge of Apptio, QlikView, Cognos, Power BI, Jira, Service Now a plus
  • SAFe/Agile exposure

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110404 


Nearest Major Market: Raleigh