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Senior Business Systems Analyst - Content Management

Date Posted: Feb 24, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

The Senior Business Systems Analyst develops and curates the relationship and intersection between business, architecture, and software development. This role will have a primary responsibility within content and records management areas, with a particular focus on the IBM Content Manager, IBM Content Manager On Demand, OpenText LiveLink/Content Server, IBM Electronic Records Manager, and Hyland OnBase technologies, with partnership and participation in the broader activities of the team supporting the Strategic Solutions and Governance business group (content generation, security, compliance, business process automation, and more). Participation in annual technology strategy and roadmap update including evaluating strategic Content Management products in the SaaS and on-premise realm.


Key Responsibilities:

  • Participates in gathering, reviewing, analyzing, and evaluating business needs
  • Enables driving, starting, updating, and creating architecture artifacts including 3 year technology strategies and vertical roadmaps based upon business needs, and solutions design
  • Develops functional requirements and functional design documentation, supports testing and training for technology projects focused on enabling business processes with a specific focus on understanding the business and business processes, establishing close relationships with primary business partners, helping business develop business requirements and optimize business processes, driving solutions design with architecture and engineering, and creating systems requirements in partnership with software engineering
  • Act as the primary liaison between business partners and business analysts, architects, engineers, and software development
  • Partner with the business to optimize business processes and create clear and actionable business requirements
  • Document and maintain functional and operational requirements, use cases, rules, etc.
  • Design use cases, functional specifications, reports, screen prototypes, dashboards, presentations, automation and robotics specs, etc.
  • Participate in the review of test cases supporting efforts assigned; ensure software development teams create usable unit tests to enable superior test coverage
  • Drive discussions with project managers, administrators, testers, business users or customers, and senior leadership
  • Ensure continuous improvements and standards-adherence across the organization aimed at process optimization and agile strategies
  • Set schedules, timelines, scope, outcome/value maps, and other project artifacts


Essential Business Experience and Technical Skills:

Required Experience:   

  • 4+ years of experience as a BSA or in analysis, continuous improvement, or related
  • Bachelor’s degree required, with a major in Computer Science, Engineering, MIS/CIS, Business or other related field preferred
  • Strong analytical skills and knowledge in either business analysis, technical analysis, or architecture
  • Excellent oral and written communication skills with the ability to communicate technical concepts to a technical and non-technical audience
  • Demonstrated ability to establish relationships and built rapport in order to influence colleagues at all levels, uncover business issues, and identify needs

Preferred Experience:

  • Experience with insurance domain
  • Mentoring, coaching, training or other leadership skills/experiences
  • Experience working within a complex global firm


Business Category

Group Technology – Content Management


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 94337 

Nearest Major Market: Raleigh