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Project Management Office Consultant

Date Posted: Jun 30, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

The Global Technology (GTS) Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serves as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.



We are seeking a dynamic and energetic individual as a Data Governance Steward that is responsible for the management of our information assets necessary to drive dynamic and differentiating insights.  This champion manages department-wide data governance activities and has responsibility for improving data quality while managing the protection of sensitive data and information inventory.  The position focuses on instituting and ensuring adherence to an enterprise data governance framework for data policies, standards and practices, both at the department and Business/ Functional areas level, to achieve the required level of consistency, quality and protection to meet overall business needs. The ideal candidate will possess a unique blend of business, analytic and customer focused acumen; a big-picture vision and the drive to make that vision a reality. 


Key Responsibilities:  

  • Develop Persona based ServiceNow Reports (Performance Analytics and Standard Reports) to support the ITSM processes using ServiceNow.
  • Partner with the ITSM process owners to develop analytics to support their Key Performance Indicators and supporting metrics Review and Manage partner team’s Performance Analytics development work and deployments.   Use other tools (Power BI, Cognos, QlikView, Apptio, SharePoint, etc.) to support analytics activities not available in ServiceNow
  • Manage the development of Performance Analytics in ServiceNow from a strategic standpoint.   Build and maintain relationships with the process teams and process stakeholders
  • Serve as a Subject Matter Expert on all Performance Management tools and services as they relate to Customer Advocacy role and support
  • Coordinate and/or conduct Performance Management tools training sessions to Global Technology partners.  Work within the matrix disciplines of the Performance Management team



Business Experience and Technical Skills:



  • A minimum of 2 years of business intelligence/analytics experience with data quality or similar level data analysis experience
  • Drives Culture - Contribute to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, as a role model and advocate for a changing organization.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Focuses on Partners – Promotes centricity and ensures focus on creating great partner experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.Advocacy & Influence – Ability and comfort in communicating across all levels of the organization, including executive leadership personas



  • 1 - 2 years ServiceNow Performance Analytic/Dashboarding experience
  • Bachelor's degree or 2-3 yrs. relevant experience
  • Strong knowledge of data analytics and data mining
  • Solid interpersonal, influencing and communication skills
  • Business Intelligence experience (QlikView, Cognos, Power BI, Apptio, ServiceNow)
  • Broad experience in the financial services industry
  • SAFe/Agile Exposure


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 110370 

Nearest Major Market: Raleigh