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Production Management Senior Analyst (ACT2)

Date Posted: Jul 8, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Act2 is MetLife’s 10 week paid returnship program to help experienced professionals re‐enter the workforce after an extended break (18 months or more). At MetLife, we know our success depends on attracting, developing and retaining diverse talent who can bring different perspectives and life experiences to help us innovate for our customers and drive our business forward. This is an opportunity to reignite your professional career in a supportive and exciting environment.


Reentering the workforce after an extended period of time can be daunting, but we believe in succeeding together and you will be surrounded by a network of leaders, mentors and colleagues to support your progress. Participants receive feedback and guidance from managers and coaches.


All roles offered through Act2 are existing vacancies at MetLife. Based on their successful completion of the program and performance, participants may then have the opportunity to continue on in a permanent role.


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, we’re excited to find highly skilled talent to join the MetLife GTO family.


The Production Management Senior Analyst will be part of a team whose focus is on providing enabling services within the Application Maintenance & Support (AMS) organization.  This work encompasses the management and analysis of the workload expense as well as initiatives to lean processes, improve quality of data, and reduce expense.  The candidate is responsible to participate in the design and development of methodologies, processes and standardization of tools that support these efforts.  


Key Responsibilities:

  • Support, interpret and analyze data to inform decisions that impact the organization’s work. Analyze a complex application maintenance portfolio to determine workload impact on business expenses
  • Investigate material variances/inconsistencies identified during monthly reconciliations to determine root cause of the issue and resolve through collaboration with internal partners
  • Identify opportunities and  support initiatives toward a goal of relentless improvement to deliver business value with efficiency and consistency across the global organization
  • Participate in  process management efforts for workforce utilization and expense with the AMS organization
  • Deliver transparent and trusted communication of issues with stakeholders
  • Support  continuous improvement to maximize productivity
  • Support  team on operational values, practices and processes
  • Provide business and technical expertise through team brainstorming to address challenges and develop solutions



Essential Business Experience and Technical Skills:

Required experience:

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • Strong written and verbal communication skills
  • Budget and planning skills
  • Strong presentation skills
  • Self-motivated and takes initiative
  • Ability to build and maintain strong relationship with stakeholders
  • Strong Excel and data integration skills
  • Must be Comfortable working in a fast-paced, multi-tasking, dynamic environment
  • Strong analytical thinking and end-to-end problem-solving skills
  • Excellent interpersonal skills and international cultural awareness
  • Finance/Insurance industry experience
  • 3-5  years of related IT experience



  • Global team experience
  • Experience with Lean and Agile practices
  • Experience in production support, application development, infrastructure or technology operations
  • Tools:  Power BI, QlikView and/or VBA
  • Understanding of the ITIL framework
  • Experience working with offshore teams and vendor delivery partners
  • Bilingual (Spanish/English)


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110493 

Nearest Major Market: Raleigh