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Production Management Lead

Date Posted: Nov 3, 2017

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

Lead responsibilities would include activities associated with the support of applications in the production environment, specifically in the area of Application Request Fulfillment. Candidate would be accountable for the quality of Application Request Fulfillment requests and the customer experience for an assigned portfolio of applications.  


Key Responsibilities:

·         Activities include: single-user issues and service requests, scheduled maintenance, regulatory and compliance activity, data corrections, and turnover of applications from development to maintenance.

·         Works with business to prioritize, communicate status, and track issues arising from Request Fulfillment queues. 

·         Communicates status of high-impact ARF incidents to internal stakeholders and handles front-line escalations to resolve conflicts.

·         Monitors patterns of incoming requests and drives remediation activities to reduce volumes.

·         Manage relationships with business and IT partners requesting and/or assisting with resolution of single user issues and service requests.


Essential Business Experience and Technical Skills:


·         Undergraduate degree

·         4years IT experience,  including 2+ years in applications development or maintenance

·         1+ years project management experience

·         Relationship management experience with business customers and IT partners



·         PMI Certification,  ITIL,  Lean Six Sigma

·         Experience working with  offshore teams

·         Multi lingual – Spanish preferred

·         MBA or other advanced degree or related training/certification



Business Category

Global Technology and Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 88741 

Nearest Major Market: Raleigh