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Production Management Consultant

Date Posted: Jul 11, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 


The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, we’re excited to find highly skilled talent to join the MetLife GTO family.


The Application Maintenance and Support Application Root Cause and Code Remediation team focuses on improving system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Consultant is a hands-on software development / lead role responsible for day-to-day activities including the investigation and resolution of problems, analyzing team performance metrics, building relationships and guiding a team to its fullest potential using agile practices, such as Scrum and Kanban.


Key Responsibilities:  

  • Work with product owners and technology teams to align priorities and collaborate on a daily basis
  • Manage transparent and trusted communication of problems tickets with stakeholders
  • Monitor team performance and effectiveness
  • Perform/approve/validate Root Cause Analysis (RCA)
  • Perform/approve/validate data updates, break-fix coding and/or scripting
  • Perform code reviews
  • Maintain coding and security standards
  • Proactively learn products and code base
  • Facilitate daily standups
  • Protect the team from uncontrolled injection of work
  • Promote continuous improvement to maximize productivity
  • Advise team on operational values, practices and processes
  • Provide business and technical expertise through team brainstorming to address challenges and develop solutions


Essential Business Experience and Technical Skills:



  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 4-7+ years of related IT experience
  • 4-7+ years programming in J2EE, Java, JSP, SOAP, Web Services, Java Script, HTML, and XML
  • Strong verbal and communication skills
  • Self-motivated and takes initiative
  • Must be Comfortable working in a fast-paced, multi-tasking, dynamic environment
  • Strong analytical thinking and end-to-end problem-solving skills
  • Ability to lead others
  • Experience working in agile frameworks like Scrum and Kanban
  • Experience working with offshore team and vendors



  • ASE, CSM or SSM certified
  • Experience in production support, application development, infrastructure or technology operations
  • Understanding and experience in ITIL framework
  • Understanding of DevOps principles
  • Previous use of monitoring tools, such as AppDynamics
  • Finance/Insurance industry experience
  • Service Now and Jira Experience
  • Bilingual (Spanish/English)\


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110220 

Nearest Major Market: Raleigh