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Production Management Analyst

Date Posted: Oct 19, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

This job requires the candidate to effectively contribute to a diverse team of IT professionals to plan, direct, and coordinate the maintenance, design, installation, and connectivity of large mission critical infrastructure projects across multiple disciplines to ensure the stable operation of the organization's Global IT application portfolio and specifically manage the change process and procedures, including conflict management to ensure a risk tolerant implementation.


Key Responsibilities:  

  • Manage and track global infrastructure changes.
  • Coordinate and prioritize the impact assessments of global changes.
  • Conduct collision management and facilitate conflict resolution.
  • Attend weekly global change management meeting and provide input on infrastructure changes 
  • Engage with engineering and project management teams to deliver excellent service to our global customers.
  • Leverage extensive technical knowledge within multiple areas (technical, business, applications, etc.) in support of global infrastructure management activities
  • Manages the documentation of internal processes and procedures 


Essential Business Experience and Technical Skills: 


  • Strong communication and relationship management skills
  • Proven experience in designing, maintaining and managing global enterprise systems
  • Proven experience managing changes for multi-tenant environments across a global footprint
  • Proven experience collaborating with teams on ticket changes and requests
  • Two years global IT exposure
  • Two years of experience directly managing changes related to:
    • Wintel-LINTEL re-platforming initiatives
    • Mid-range systems upgrade and re-platforming projects
    • Implementing high availability solutions
    • Multi-site or global infrastructure re-platforming projects


  • Experience with operating platforms, storage, and change management systems
  • Bachelor’s Degree in Computer Science, Information Systems or equivalent experience
  • 5+ years of working experience



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 104743 

Nearest Major Market: Raleigh