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Process Improvement Analyst

Date Posted: Feb 21, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary NC


Role Value Proposition: 

The Strategy and Planning Process Improvement Analyst has responsibility for assisting and supporting the operational activities for the Global Infrastructure and Technology Operations (GITO) department. The goal of this position will be to lead and ensure that various operational activities run effectively and smoothly across the organization. The candidate will support the VP of Strategy and Enablement to ensure these operational activities support the strategic direction of the organization. The resource should be able to coordinate and communicate effectively with all levels of senior management, GITO departments, and supporting teams.


Key Responsibilities:

  • Assist in facilitation of key operational activities for GITO, including monthly operating reviews (MORs), financial reviews, town halls, and executive offsite meetings.
  • Plan and develop content for town halls, leadership meetings, and internal marketing materials that ensure close alignment with the overall GITO strategy.
  • Own process improvement initiatives which have been identified to increase stability, scale, speed, and security throughout the Strategy and Enablement group and within GITO.
  • Support compliance aspects of the GITO group, including compliance reporting and operational risk management.
  • Be the driver of results for GTO or GT initiatives that need execution support.
  • Assist in leading internal marketing initiatives that aim to drive our strategic priorities globally, such as reiterating leadership’s initiatives to our global sites, internally marketing our key behaviors and values throughout GITO, and getting recognition for Strategy and Enablement and GITO’s accomplishments and value added contributions.



·         Excellent working knowledge of operational and performance indicators in IT, applying data-driven decision making to draw insights to areas where GITO leaders should prioritize.

·         Solid planning and logistics experience to support leadership town halls, group onsite meetings and other key activities across the organization.

·         Effective organizational, analytical and influencing skills to drive GITO operational activities.

·         Ability to foster organizational change through multiple channels and be a change agent. Able to operate effectively in a highly matrix environment.

·         Competencies: Interpersonal Skills, verbal and written communication skills, presentation skills, sound business judgment and follow-up and attention to detail

·         4+ years of related experience



  • Strong project management skills.
  • Consulting, strategy, or project management background.
  • Bachelor’s degree with major in business or technology related field; MBA or other advanced degree.


Business Category

Global Infrastructure and Technology Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107157 

Nearest Major Market: Raleigh