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Lead Scrum Master - Digital Servicing

Date Posted: Nov 20, 2021

Location: Cary, NC, US, 27513

Company: MetLife

Role Value Proposition: 

MetLife is the leading provider of Group Benefits offering.  The Group Benefits Solutions Delivery organization is a diverse team of technologist and business experts, all working towards the common goal of ensuring the customer is at the center of everything we do.   As a Sr. ScrumMaster, you will be responsible for guiding, coaching, and mentoring 2-3 Agile teams towards achieving product objectives. You will be leading daily collaboration activities with the team and facilitating all key Agile ceremonies. You will also be responsible for applying and enhancing SAFE Agile frameworks to improve efficiency and effectiveness of both the teams and program. You will be exploring new and effective ways to help teams adopt and establish an Agile mindset.


Key Responsibilities:  

  • Lead up to 2-3 onshore and/or offshore scrum teams in moderate to high complexity workstreams
  • Contribute to developing IT strategic roadmap to manage Agile transformation, aligned with the future state of Business and IT Strategy.
  • Facilitate daily standups, iteration reviews and iteration planning ceremonies to ensure full team engagement.
  • Collaborate with the Product Owner to support short and long-term release planning, while maintaining a healthy team backlog ready for execution.
  • Shield the teams from external interference to enable optimal functionality and productivity.
  • Anticipate and address or escalate potential or actual impediments to team delivery (cultural barriers, logistic challenges).
  • Collaborate with the Release Train Engineer and other scrum masters to remove impediments across collaborating teams.
  • Track and report on agile team metrics (CFD, Burndown/up, velocity), escalating issues as needed. Ability to report in Waterfall or Agile.
  • Coach teams through the exploration and adoption of agile engineering practice (e.g., test automation, CI/CD, BDD, TDD, Agile Architecture).
  • Contribute best practices in SM (Scrum Master) Community of Practice.
  • Aware of and adhere to audit/compliance requirements for execution


Essential Business Experience and Technical Skills:


  • Bachelor’s degree in Computer Science, Business, or a related discipline
  • 5+ years related experience as an Agile project team member with srong knowledge of Agile principles, concepts, and methodology.
  • 5+ years of experience in Agile software development including coaching on Agile methodologies, or an equivalent combination of education and work experience.
  • Advanced presentation, influencing, facilitation and relationship management skills.
  • Comfortable discussing business functions, operations, strategies, and objectives.
  • Experience leading trainings and workshops
  • Thought leader in applying new concepts and coaching approaches to the SM community.
  • Ability to influence reporting shift from waterfall to Agile metrics.
  • Thorough knowledge of business functions and extensive understanding of business operations, strategies and objectives. Able to assist in analyzing and advising Product Owner of market trends.


  • Experience working in a Scaled Agile Framework (SAFe) environment
  • One or more Scrum Certifications: Certified Scrum Professional (CSP), Product Owner (CSPO), Certified ScrumMaster (CSM), Professional ScrumMaster (PSM), Scaled Agile Framework (SAFe) Certification (SSM, SASM)


Business Category

Group Benefits - Digital Servicing


Number of Openings



At MetLife, we are leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 121137


Nearest Major Market: Raleigh