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Lead RPA Automation Engineer (Lead Digital Automation Engineer)

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Date Posted: Jan 17, 2023

Location(s): Cary, NC, US, 27513

Company: MetLife

 

Location: Cary, NC - Hybrid work arrangement. (In office 3 days per week. Remote 2 days per week.) 

 

Role Value Proposition: 

 

MetLife's Digital Robotic Process Automation (RPA) Product team within Global Enterprise Platforms organization is focused on enabling digital transformation to achieve best-in-class customer experience. In RPA, we utilize a wide array of leading digital automation platforms to build and deploy impactful automation solutions globally.   The Product teams are responsible for evaluation, development, implementation, governance, platform management, and support of various areas within RPA.  Experience with several technologies including robotics process automation, business process management, intelligent and cognitive automation, conversational AI, electronic signature etc., in support of all lines of business across 40+ markets around the world. Our engineers and experts implement innovative solutions to digitize and streamline business processes to increase business value and optimize customer experiences.

 

Key Responsibilities:
 

  • Lead product team through the product development lifecycle including ideation, creation, testing, deployment, and support of digital automations.
  • Work with the product owners deliver on the vision by leading product execution with the product owners, and define goals, functionality, and requirements.
  • Collaborate with other team members and service teams within digital automation to enable automation strategy, as well as collaborate in delivering solutions that require multiple automation products.
  • Become a champion for Agile Development Methodology (ADM) – collaborate on the creation of user stories, user story maps, test scripts, participate in sprint reviews, retrospectives and leverage process flows that support product delivery.
  • Build strong partnerships and relationships with stakeholders in business, UX, PMO, Enterprise Architecture, Infrastructure and Security, and other disciplines to ensure alignment and common success.
  • Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, architecture, and technology.
  • Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI's are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful.
  • Apply critical thinking to identify new ideas on how we can be more responsive to user needs.
  • Increase adoption of agile best practices to deliver value to business quicker; lead multiple agile teams to deliver timely, cost effective, and high-quality automation solutions
  • Mentor and develop talent across different functions of the team while supporting GTO workforce strategy; create an environment of trust, collaboration, and excitement within the team, across peer teams and business partners, and inspire everyone towards the common goal of creating solutions that drives better customer experience
  • Drive innovation to create impactful solutions for our customers, as well as find opportunities to re-engineer existing solutions for greater efficiency and performance
  • Provide timely and best in class product support by constantly listening to the needs of our customers, partners and continuously improving our applications and processes

 

Essential Business Experience and Technical Skills: ­­ 

 

Top Required Skills:

  • Demonstrated track record of successfully delivering complex projects in an agile setting with demanding deadlines
  • 8+ years’ experience automating business processes using RPA technology using Blue Prism.  Comparable software will be considered, such as UI Path etc.

 

Required:

  • Bachelor's degree in information technology or related field or equivalent work experience
  • Technical depth – expansive knowledge of automation technologies, candidate must be comfortable talking with all stakeholders about solutions, exploring all aspects of automation to ensure the best path. 
  • Knowledge of all aspects of technology, Operating systems, O365, APIs, Data Digitization, Python, SQL, and other tools required in technology.
  • Extensive experience with triaging bugs, and speaking on any technical aspects of the tools, and/or automations.
  • Understanding of the life cycle of automation development, Process Documentation, Solution Design, Build, Test, and Deploy.
  • Experience delivering in ADM (Agile Development Methodology) including deployment tools such as Azure and applying DevSecOps practices and tools, including automated build, test, deploy pipelines

 

Preferred:

  • Experience leading a team(s) in Robotic Process Automations (RPA) including experience working with solutions that integrate with other automation and workflow solutions such as Data Digitization, BizFlow, K2, and Conversational AI
  • Deep understanding of RPA and familiarity around BizFlow, K2 and Cognitive Automation solutions a plus
  • Experience with cloud technologies from providers such as Microsoft Azure, and experience deploying apps in various cloud deployment models such as, IaaS, PaaS and SaaS
  • Up-to-date understanding of Automation market trends and keen interest in following emerging technologies
  • Experience working in financial services and insurance is preferred
  • Strong knowledge of Robotics process automation (RPA), Document Automation, chatbots, AI, Machine Learning and other automation centric technologies.
  • Experience with Blue Prism, Indico, Vidado, Kore.ai, Microsoft Power Platform, Power Automate.
  • Ability to inspire and lead teams, and deliver on vision while ensuring product team success. 
  • Team player with the ability to adapt to changing priorities and goals.
  • Ability to work independently and manage multiple task assignment
  • Methodical, practical, and organized work style with a focus on innovation
  • Effective communicator with excellent written and verbal communication skills with ability to crisply articulate complex technical concepts to senior audiences with poise and confidence
  • Sharp analytical and problem-solving skills

 

Business Category:
Global Technology & Operations

 

Number of Openings:
1

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

The wage range for applicants for this position is $117,600 to $129,200. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including health benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms. 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 


Nearest Major Market: Raleigh