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Lead Functional Analyst

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Date Posted: Jul 27, 2022

Location(s): Cary, NC, US, 27513

Company: MetLife

Location - Cary, NC. 


As a Functional Analyst, you will work on a fast-paced, product-focused team, building and deploying systems that are customer-first. You will elicit and understand business requirements, and work with the business product owners and the application development teams to capture the right solution. The role is geared to be technical/functional and understanding of customer communication space(CCM) is a plus The role requires strong communication, analysis skills, and problem-solving skills. This role will be responsible for creating solutions to meet our business goals – working in an agile delivery model.  


Key Responsibilities:

  • End to end understanding of the customer correspondence area. Source system/Middle Layer/Tools that publish
  • Technical background needed but no hands on technical coding would be required.
  • Participate in discovery sessions to observe, document, and validate business processes and capture key insights 
  • Elicit, analyze, document functional and non functional requirements 
  • Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Defining acceptance criteria. 
  • Engage in all stages of product creation including design and development and provide necessary clarifications 
  • Prepare technical user manuals, system configuration documents and other technical reports 
  • Monitor performance, identify underlying problems, research potential solutions, and propose necessary actions. 
  • Participate in Scrum meetings and product sprints 


Essential Business Experience and Technical Skills: 



  • 10+ years as a Business Systems/Functional Analyst or a Consultant creating technology solutions 
  • BA/BS degree required, major in related field preferred 
  • Expert skills in requirements elicitations, and analysis 
  • Strong Ability to document and create mocks/prototypes for team to consume 
  • Experience creating requirements documentation: Use Cases, User Stories 
  • Data analysis experience using excel 
  • Experience in agile methodologies 
  • Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships. 





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At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127408


Nearest Major Market: Raleigh