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Cognitive Automation Lead

Date Posted: Feb 28, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition:                   

MetLife’s Application Maintenance & Support (AMS) organization is responsible for maintaining and improving a global portfolio of diverse applications.  Within AMS the Application Improvement team is empowered to proactively identify and implement changes to improve quality and stability in production.  We are looking for pure technologists that have a track record of using cutting edge technologies to identify opportunities to improve applications which run in very complex environments.


The Cognitive Automation Engineer will apply data analytics and machine learning principles to proactively surface potential future problems which will also involve providing feedback in designing systems that are specific to our operating environment and also meet MetLife’s operational architecture standards. Using cognitive automated systems like IPCenter, RPA solutions you will collect, analyze, remediate and monitor the operations of applications that support MetLife’s businesses globally.


Key Responsibilities:

  • Drive higher levels of cognitive autonomic resolution and diagnostics through continual refinement of automation
  • Apply data analytics and machine learning principles to proactively surface potential future problems and identification of automation opportunities
  • Develop innovative tools to identifying opportunities and solve unique operational problems.
  • Analyzing problems in the environment with a mind for restoration of service now and automated prevention in the future
  • Creating apps or scripts to automate operational tasks and incorporate the solutions into our platform
  • Repair impacted automations to ensure higher levels of autonomic success
  • Help build global consistency by developing against internal software standards


Essential Business Experience and Technical Skills:


Required experience:

  • Experience in implementing data analytics, machine learning and cognitive automation principles
  • Experience in developing complex automation orchestrations using autonomics platforms like IP Center
  • Advanced knowledge of scripting in at least 1 scripting language. (PowerShell, Bash, Perl, JavaScript, etc.)
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
  • Strong background in using application performance monitoring tools (AppDynamics or other) to identify recurring patterns of reliability and performance issues and provide automation or proactive tuning recommendations for fixing them
  • Strong written and verbal communication skills


Preferred Experience:

  • Experience contributing to architecture design reviews to improve scalability, reliability, capacity and performance
  • Extensive experience identifying interrelated production problems.  You must have the willingness and aptitude to learn what business need the applications perform so that you can then relate that to the overall technological environment and identify how problems might impact multiple applications.
  • Ability to dive into unfamiliar code and root cause problems.  A strong object-oriented design and programming background using all the latest technologies is a must
  • Expert knowledge in large scale web operations and web based Java/J2EE architectures and JVM configurations
  • Cloud, SaaS, PaaS, IaaS, Containers
  • Experience working in databases like Oracle and Mongo






At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 107161 

Nearest Major Market: Raleigh