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Infrastructure Capacity Data Analyst

Date Posted: Oct 8, 2017

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

The Capacity Planning & Performance Optimization function is responsible for tracking and forecasting organic and project-driven demand for infrastructure, and reconciling that demand to available capacity.  This includes predicting usage of existing infrastructure, optimizing performance, and planning capacity for the introduction of new services over time.  The Analysts on this team play a critical role in the data analysis that lays the foundation for forecasting and planning to successfully deliver a capacity assurance service for our applications and infrastructure.


Key Responsibilities:

  • Create, manage, and analyze data to enable modeling and predictive analysis of infrastructure capacity in support of service levels
  • Develop and customize reports of historical and forecasted capacity consumption for both organic and project-based demand
  • Coordinate requirements gathering sessions necessary to collect application data and requirements as the basis for modeling, forecasting, and tracking future demand
  • Assist team in documenting and managing  the flow of data and information created and used by the team to analyze usage trends to plan hardware acquisitions to prevent business interruption 
  • Participate in establishment of an annual hardware forecast which includes establishing a baseline and developing capacity demand forecasts through LOB and infrastructure analysis, organic growth trending, and understanding new requirements
  • Participates in development of communication materials required to deliver capacity related recommendations.
  • Participates with evaluation of new and existing tools required to deliver capacity forecasting and optimization solutions


Essential Business Experience and Technical Skills:


  • 2-3+ years of experience with data analysis techniques using system management technologies and tools
  • Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience
  • Knowledge of service management concepts and experience with capacity forecasting and analysis
  • MS Office Suite:  advanced skills in Excel, intermediate skills in Word, PowerPoint
  • SQL / Oracle skills
  • Excellent written and oral communication skills and exceptional customer service orientation
  • Knowledge of virtualization concepts across technologies such as VMware and AIX platforms



  • Experience with virtualization technologies and tools such as VMware and AIX platforms
  • Knowledge of operating system (Windows, Linux, AIX, iSeries) configuration and capacity/performance metrics.
  • Knowledge of hardware acquisition concepts and pricing
  • Knowledge of chargeback concepts
  • Excellent interpersonal communication and teamwork skills
  • ITIL Foundations training / certification


Business Category

Global Technology Organization – Enterprise Infrastructure and Architecture


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 69245 

Nearest Major Market: Raleigh