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Information Security & Customer Advisory Analyst

Date Posted: Jul 19, 2021

Location: Cary, NC, US, 27513

Company: MetLife

Role Value Proposition: 

The Information Security & Customer Advisory Analyst provides security consulting, analysis, and support for security infrastructure changes, changes to regulatory environment, compliance monitoring, strategic direction, customer assurance audits and/or other third-party reviews. This position supports business and IT constituents in responding to customer and regulatory requests, translating IT security policies, control frameworks, and contractual obligations into business requirements, providing guidance and expertise on information security controls & best practices, partnering with business areas, IT teams, privacy office, legal and other areas to ensure policy and minimum security requirements are represented accurately to customers and regulators, delivering on critical processes with high visibility to senior management, and supporting Federal and State Exams where IT Security input is required.


Key Responsibilities:

  • Provide direction on customer, regulatory, and industry information security requirements to ensure appropriate controls are implemented in the environment. Security control frameworks and guidance, including but not limited to, NIST (800-53, Cybersecurity), HIPAA, Privacy, ISO, and SSAE-18 SOC1 & SOC2 
  • Deliver on  customer security questionnaire and ad hoc inquiries, site visits, and contract security language 
  • Support inbound state regulatory inquiries and exams and Internal/External Audits as necessary. 
  • Demonstrates advanced understanding of business processes, internal control risk management, IT controls and related security standards
  • Identifies and recommends internal processing and systemic improvements to enhance Customer and Employee experience


Essential Business Experience and Technical Skills:


  • 2+ years’ experience in IT security, audit, compliance, and/or IT disaster recovery required 
  • 1+ years direct experience managing security, auditing, compliance projects and/or processes 
  • Knowledge in IT Security and controls and strong regulatory compliance background 
  • Strong technical IT background, understanding of application and network architecture 


  • IT Security Governance and Control Framework experience such as ISO27002, COBIT, NIST, PCI, etc. desired 
  • Experience with compliance requirements for HIPAA, PCI, SOX, Tricare, etc. desired
  • Experience with software applications, such as Archer, ServiceNow, and/or Qvidian desired 
  • Bachelor’s degree in related field
  • Professional certification: CISA, CISM, GSE, SANS or CISSP
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Strong analytical skills, ability to assess security architecture designs independently


Business Category

Information Security


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 118879


Nearest Major Market: Raleigh