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IT Service Delivery Liaison - Japan

Date Posted: Mar 7, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

The Japanese Service Delivery Liaison role is a critical role in MetLife’s Enterprise Operations organization, ensuring our Japanese business has a strong advocate to represent their interests and requirements in the delivery of our data center infrastructure services.  This position is responsible for facilitating the end-to-end delivery of infrastructure services and ensuring effective communication / coordination of service delivery activities, issue management and reporting of operational performance.  The ideal candidate for this position is someone that has a diverse IT background and understanding of IT infrastructure services with experience in operations management, project management and effective communication.


Key Responsibilities:

  • Provide oversight and coordination for day-to-day operations and delivery of infrastructure services, ensuring negotiated SLAs are being met.
  • Coordinate infrastructure deployment activities, ensuring application requirements and / or constraints are incorporated into deployment strategy.
  • Participate in change, incident and problem management processes, acting as an advocate for the business.
  • Provide point of escalation to the business to ensure needs are being met and incidents are being resolved in a timely manner.
  • Act as translator / interpreter between US teams and Japanese teams.


Essential Business Experience and Technical Skills:


  • Must be bilingual (Japanese and English)
  • 5+ years of experience in IT operations
  • Broad knowledge and experience in data center infrastructure services (hosting, storage, network, voice database etc.)
  • Project management and / or vendor management experience
  • Must be able to work off-shift, on-call and some weekend hours as business need requires


  • Knowledge of ITIL processes



10 – 15%


Business Category

GITO, Enterprise Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 107996 

Nearest Major Market: Raleigh