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IT Principal - Hosting Services Specialist

Date Posted: Jul 7, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

This position is for a senior SME to drive results partnering with Engineering as a Principal IT Hosting Services individual supporting our complex IT environments.  The primary day to day activities for this role will revolve around the technical aspects of our virtual Infrastructure and platform support.  Additional responsibilities will include planning and design around the currency, provisioning, deployment and mechanism for service impact recovery. This position requires deep working knowledge of Physical and Virtual environments, various cloud providers, VMware, Operating systems, Network devices, Storage devices and Database servers. This position supports critical business activity in a 24/7 IT Operations Command Center and Data Center (centralized and distributed) IT environments. Must understand the ITSM process, operations data, as well as real time visibility requirements and how each interacts with the operation of complex production environments. We are looking for an individual that can use critical thinking and create a forward moving plan that will impact Enterprise Operations moving forward.


Key Responsibilities:

  • Leads transformational initiatives focused on improving and simplifying the way we do business
  • Work closely with Senior Engineering teams to design and implement new solutions, create documentation, and problem resolution
  • Provide top tier support for Wintel, Linux & VMware environments including troubleshooting, restoration of service, root cause analysis and problem management; partnering with technical support groups and outside vendors to resolve outages quickly and mitigate business impact
  • Manage the incident/problem resolution of complex, significant system problems, communicating problem status with vendors, technical experts, senior IT management and senior business leaders. Ensure incidents are reacted to and aggressively investigated, are properly resolved or escalated with minimum system outage, slowdowns and or delays.
  • Ensure all documented processing SLAs, OLAs and other requirements are met
  • Participate in testing and evaluation of new technologies to ensure compatibility and functionality
  • Review tool sets regularly for efficiency, functionality, and cost for performance
  • Stay current on industry trends and new technologies and recommend future initiatives
  • Work closely with internal customers to understand needs, technology landscape, and changing requirements


Essential Business Experience and Technical Skills:


  • 5+ years expertise in VMware, Windows and Linux operation systems.
  • 3+ years of experience with DevOps or Automation
  • 5+ years Information Technology/computer operations experience in a large data center involving multiple platforms / technologies required
  • Strong functional knowledge of components that make up a large Data Center including but not limited to software, hardware and network components.



  • Bachelor’s degree in related field and/or relevant industry certifications – VMWare certified
  • Creation of global strategies & technology roads maps and/or strong working knowledge of all aspects of server configuration management, including software distribution, provisioning, patching, compliance & inventory – in a large, complex, enterprise
  • Knowledge of hyper-converged infrastructure
  • Cloud technologies – Azure, Google Cloud, AWS, similar


Business Category

Group Infrastructure Technology Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 109333 

Nearest Major Market: Raleigh