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IT Operations Technician

Date Posted: Mar 6, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC 


Role Value Proposition: 

The incumbent will provide monitoring and restoration of service in a 24/7 IT Operations Command Center.  Will support centralized and distributed IT environments and applications to ensure the availability, performance and throughput in accordance with OLAs, SLAs and other requirements.


Key Responsibilities:  

  • Performs monitoring of enterprise-wide architecture to ensure optimal availability.
  • Tracks and records production issues using appropriate tools.
  • Performs restorations of service of identified incidents.
  • Monitors incident, problem, change and service request queues, ensuring items are addressed in a timely and appropriate manner.
  • Detects and responds to alerts using standard monitoring tools.
  • Hours are 7am to 3:30pm Monday through Friday.


Essential Business Experience and Technical Skills:

Required Experience:   

  • 2+ years of IT Operations experience
  • Good communication and analytical skills
  • Strong problem-solving skills, resourcefulness to investigate problems through to conclusion
  • Ability to keep accurate records and documentation
  • Skills with 2+ of the following – Windows Server OS, AIX, z/OS, Linux


Preferred Experience:

  • Bachelor’s degree in Computer Science, Information Systems or related field
  • RHEL and/or Solaris experience
  • EMC Avamar backup
  • Basic knowledge and understanding of hardware, software, scripting languages, system utilities and operating systems used in the environment.


Business Category

Global Infrastructure Technology Operations – Command Center


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107692 

Nearest Major Market: Raleigh