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IT Operations Analyst- 2nd Shift

Date Posted: Jun 7, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

The IT Operations Analyst provides monitoring and restoration of service in a 24/7 IT Operations Command Center. This role supports centralized and distributed IT environments and applications to ensure the availability, performance and throughput in accordance with OLAs, SLAs and other requirements.


Key Responsibilities:


  • Performs monitoring of enterprise wide architecture to ensure optimal availability.
  • Tracks and records production issues using appropriate tools.
  • Ensures adherence to all processes and procedures.
  • Utilizes documented procedures and expertise of hardware and software, performs restorations of service of identified incidents.
  • Escalates all unresolved issues to Management or other support groups


Essential Business Experience and Technical Skills:



  • Thorough knowledge of Windows OS, related software and hardware
  • Basic knowledge of Linux and Unix OS
  • IT experience in a large environment such as a Data Center or Command Center, or similar environment.



  • Bachelor's Degree in Computer Science, Information Systems or related field, or equivalent work experience.
  • Familiarity with BMC tools,  MS Office, Service Now, networking.
  • Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc.
  • Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 99097 

Nearest Major Market: Raleigh