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Director, IT Operations

Date Posted: Mar 16, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

This Director role provides strategic direction and leadership in the support, implementation, requirements, and delivery of advanced distributed and enterprise computing infrastructure and cloud operations. Support global data centers, cloud computing, and BPO operations. Leads a team of around 20 staff. Will drive business operations uptime through insourced and outsourced data centers, driving strategic projects to improve global operations and improve operational efficiency. Manage portfolio of contracts and maintenance agreements. Partner with vendor management, procurement, and legal to optimize all contracts and ensure they meet MetLife’s requirements at an optimum cost.  Interfaces with senior management and manages peers, subordinate staff and vendors in accomplishing these goals. Will partner with engineering and vendors on future-state technology.


Key Responsibilities:

  • Directly oversee, ensure the direct management of, and provide support for highly technical, cross-discipline, geographically diverse teams of seasoned IT professionals providing world class 24x7 Operational execution and support.
  • Provide strong leadership and technical direction for both tactical and strategic enterprise critical initiatives; develop and maintain strong partnerships with teams across various organizations and business partners through the enterprise, contribute to ongoing budget planning.
  • Lead contract and maintenance renewals to drive operational requirements into contracts engaging with the various teams; Vendor management, procurement, finance, and legal.
  • Ensure ongoing insourced and outsourced Operational execution readiness by defining Operational requirements, ensuring performance expectations are met, testing successful recoverability and preparedness, and implementing processes and/or technologies to drive both intake and output efficiencies.
  • Develop and implement Operational SLA requirements and aligned metrics to help ensure positive trending, demonstrate the expedient resolution to incidents, and the efficient completion of requests; ensure full and accurate RCA to drive continuous improvement; provide comprehensive reporting.
  • Responsible for financial/budget management, and forecasts for software, hardware and projects.


Essential Business Experience and Technical Skills:


  • 10+ years of direct technical experience operations support including, but not limited to, internal compute, external vendors, and cloud providers
  • 10+ years of direct experience working with a large enterprise Data Center, Command Center, or similar
  • 7+ years’ experience with the planning, evaluation, acquisition, and management of vendors and contracts


  • 5+ years’ experience in the planning, implementation, support and management of Cloud solutions and technologies
  • 5+ years of people management experience
  • Bachelor’s degree in related field and/or relevant industry certifications





Business Category

Global Technology & Infrastructure Operations – Service Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107464 

Nearest Major Market: Raleigh