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HW Asset Mgmt Config Consul II

Date Posted: Sep 12, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

The HAM and CM Analyst role is a global role that manages the lifecycle of hardware assets and configuration management information in support of an accurate and functional CMDB.  This role focuses on key corporate priorities for IT assets by controlling costs, enhancing operational efficiency, ensuring regulatory compliance, and helping to mitigate security & financial risks.  Objectives include: tracking and managing IT hardware assets throughout their life cycle, ensuring accurate and complete asset information is available to support financial reporting and forecasting, manage asset-related liabilities and risks, improve customer service and responsiveness, and establishing a foundation for services including Configuration Management.   


Key Responsibilities: 

  • Accountability for communication, awareness and promotion of the HAM and CM services within MetLife
  • Build relationships with IT procurement, security, finance, and operations and demonstrate value to the organization
  • Strategize all key components necessary for the ongoing maturity of the HAM and CM services utilizing industry based knowledge of people, processes, and technology and maintain visibility within the greater organization
  • Oversee and manage capacity planning, demand management, and growth strategies and alignment with hardware inventory
  • Create and maintain relationships with external vendors, resellers, and external consultants, as well as with internal stakeholders including Accounting, Procurement, Legal, IT Service Management, and IT Platform Teams


Essential Business Experience and Technical Skills:


  • 5 + yrs experience in HAM and CM role for large, global company
  • Fundamental knowledge and experience with ITIL
  • Experience with leading ITSM tools (ServiceNow a strong plus)
  • Experience with discovery and inventory tools
  • Demonstrate working knowledge of typical relationship types between CI’s



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 102687 

Nearest Major Market: Raleigh