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Engagement Lead II

Date Posted: Jun 8, 2021

Location: Cary, NC, US, 27513

Company: MetLife

Position: Process Automation Engagement Lead


Job Location: 201 MetLife Way, Cary, North Carolina 27513

Role Value Proposition:      

Manage automated processes, identify areas for improvement, and establish governance and communication model. Implement the established COE framework for rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of automated processes. Oversee the delivery of automated processes in accordance with the agreed automation delivery methodology as it migrates from delivery/build to BAU/Production. Establish the change management procedures to ensure that system/application and business change cycles are reflected in the operational processes. Define the mechanism for collating and publishing appropriate management information to business customers so that business benefit and usage can be proactively tracked, monitored and refined. Provide escalation point for the effective removal of blockers and escalation at all levels in support of the automated process. Turn over the running of the RPA delivery and support deployments to the Virtual Resource Manager once the agreed level of maturity/certification has been achieved.

Essential Business Experience and Technical Skills:

Bachelor's degree in computer science or engineering management (willing to accept foreign education equivalent) plus two (2) years of experience performing IT process improvement or business analysis in insurance, financial services or management consulting industry. Specific skills/other requirements (quantitative experience requirement not applicable to this section) -- must possess the following: managing process optimization projects in cross-discipline teams, including client facing; communicating project progress, issues, risks and solutions using User Acceptance Testing (UAT); and adapting project management techniques and procedures to improve delivery and support channels.


Number of Openings



Contact Information

Submit resume to Ashley Lonsinger


Hiring Manager

Eileen Markey


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117616


Nearest Major Market: Raleigh