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Release & Change Enablement Senior Specialist (Continuous Improvement)

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Date Posted: Nov 20, 2022

Location(s): Cary, NC, US, 27513 Clarks Summit, PA, US, 18411

Company: MetLife

Enablement Release & Change Specialist (Continuous Improvement)


Job Location: Cary, North Carolina and Clarks Summit, Pennsylvania.


Role Value Proposition:   


The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, and business analysts with the freedom to create innovative solutions to address core business challenges within MetLife.  The role of Global Release & Change Enablement Specialist is an opportunity to deliver our next phase of Agile Transformation, enable a differentiated customer experience and increase MetLife’s operating leverage.


The Global Release & Change Enablement Senior Specialist position is responsible for enabling the agile run and management and maturity of Global Release and Change Practice.  This includes a leadership role for continuous improvement and enablement of a mature release & change practice.   Agility, Innovation, and technical advancement along with application of ITIL, SAFe and Lean IT methodologies are at the core of this GRCE role. 


Key Responsibilities:


  Global Release & Change Enablement and Strategy

  • Provide a leadership role including Scrum Master services, such as leading work schedules for the team, responding to impediments, and coach the Release and Change team on agile values, principles, and practices.
  • Enable release & change stakeholders to efficiently execute changes to MetLife's systems while continuing to adhere to Release & Change protective foundational policies.  Lead and instruct Release & Change Enablement processes. 
  • Coordinate and execute ServiceNow upgrade/release module tool improvements and testing.
  • Day-to-day GRCE support for the Release & Change Management processes. Includes resolving basic technical & process related issues and providing final approvals as appropriate. 
  • Govern the release & change schedule/calendar and perform preliminary collision analysis & reports.
  • Participate in SDLC for ServiceNow tool maintenance including unit test and business sign off.
  • Perform analysis and develop Release/Change ServiceNow reports. Analyze and/or develop Power BI Dashboards in the ServiceNow tool.
  • Provide support and strategic improvements for US and Global CAB. 
  • Lead offshore resources in strategic and BAU activities.


  Release & Change Process Maturity & Improvement

  • Lead and enable strategic, innovative Release & Change initiatives. Participate in process improvement activities, i.e., governance/adherence, automation, brainstorming, improvement recommendations. 
  • Analysis, design, develop and test Jira/Azure stories for Release & Change SNOW tool improvements and strategic process enhancements.  Utilize value stream mapping, strategic planning via Miro and other visual planning tools.
  • Continual socialization of the GRCE practice across all stakeholders. 


 Release & Change SWAT

  • Provide leadership and Coordination for Release SWAT Services
    • Senior Leadership and Business partner communications for High Profile, Wide Impacting Releases/Changes.
    • Off schedule/weekend communications, and guidance for High Risk / Highly Impacting Release & Change activities. 
    • War Room leadership and coordination


Essential Business Experience and Technical Skills:


  • Bachelor’s degree in Computer Science or related technical field.
  • Courious, problem solving, energetic, and fun-loving attitude.
  • 5+ years of related Strategic, Operational, Business or Industry work experience.
  • Experience in Analysis, Process Improvement, Agile Methodology & Data Analytics
  • Lean IT, DevOps, SAFe, ITIL v4, and/or DevOps, Agile certification and/or awareness
  • Broad knowledge of IT systems, Automation toolsets, and Industry best practices. 
  • ServiceNow ITSM
  • Strong interpersonal and relationship building skills. Including oral & written skills and presentation experience.
  • Ability to execute multiple assignments concurrently in a fast-paced ever-changing environment.
  • Strong customer service focus.



  • Jira, Azure DevOps, Miro, ServiceNow Reporting, Power BI
  • Proficient with the MS Office suite used in day-to-day work functions.  Visio, Excel, PowerPoint,
  • Fluent in one or more languages in addition to English i.e. Spanish, Japanese, Chinese, French…


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Raleigh