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Distributed Systems Scheduling Analyst - TWS / Maestro

Date Posted: Jul 7, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

In support of Global Operations for MetLife the Scheduling Operator role provides technical expertise performing day to day application changes within the Distributed Scheduling environment. Provide technical support in the development and implementation of our International and Domestic scheduling environments. Assist our global partners with technical expertise related to their critical batch processing. Willingness/ability to provide off-hours support 24/7 as needed to achieve customer SLA.


Key Responsibilities:

  • Act as the lead and escalation point for the distributed batch scheduling team.
  • Provides direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments.
  • Provide functional product support and technical troubleshooting for Scheduling Software. Escalate accordingly.
  • Enforces adherence to existing production support operational readiness standards
  • Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.


Essential Business Experience and Technical Skills:


  • 3+ years’ Operations and/or Engineering experience with IBM Workload Scheduler (Maestro/TWS) or similar
  • Willingness/ability to provide off-hours support 24/7 as needed to achieve customer SLA (on call rotation)
  • Proficient in the technical capabilities of scheduling and automation tools
  • Working knowledge of application and infrastructure components as they relate to distributed scheduling
  • Working knowledge of UNIX, Linux and Windows OS and other tools used in support of the distributed production process.
  • Ability to enforce and adhere to IT RISK Policies and Controls as well as Incident, Problem and Change processes & controls



  • Experience as a team lead
  • Project Management skills
  • Bachelor’s degree and/or relevant industry certifications/training (ITIL, etc.)
  • Scripting experience with Bash, Perl, and PowerShell


Business Category

Global Infrastructure Technology Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 109042 

Nearest Major Market: Raleigh