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Director - IT Service Billing

Date Posted: Jun 1, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  




Role Value Proposition: 

The Director of IT Service Billing organizes a team which translates MetLife’s IT Expenses into the consumable services they represent in aggregate.  This role is accountable for the methodology, and application thereof, for expense classification, service feed monitoring, business dialogue, and benchmarking which acts as a primary compass in MetLife’s IT expense strategies.

This team sits within Global Technology Services (GTS) is a shared function of IT which provides business capabilities ranging from project management, financial management, and executive reporting capabilities.

                The successful candidate will be on the leading edge of technical business management, refining MetLife’s US IT Catalogue while deploying a global standard over the upcoming two years to best situate us as One MetLife where Unit Costs are driven through financial transparency.


Key Responsibilities:  

  • Learn and digest MetLife’s entire IT catalogue in context of industry standards

  • Define and prioritize strategic roadmap of regional deployments

  • Inspire and motivate team in face of large deployment initiatives

  • Create awareness and transparency of initiatives with financial controllers and business leaders


Essential Business Experience and Technical Skills:



  • +5 Years of experience managing or analyzing financials in an IT Environment

  • Bachelors in Business or Financial discipline

  • Strong verbal and written communication skills



  • Knowledge of experience in deploying Technical Business Management (TBM) taxonomy

  • Experience with Apptio reporting

  • Experience driving global and/or multi-regional initiatives





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 98617 

Nearest Major Market: Raleigh