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Director, Vendor Management- ITO Services

Date Posted: Jul 18, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 


The Director, Vendor Management will design, create deploy, and manage a world class Vendor Management program to effectively and successfully support MetLife’s ITO (IT Outsourcing) operations and delivery.  This role will be a highly collaborative role that will partner with application development, engineering, procurement, legal, and VMO teams to improve partner oversight and drive value form MetLife’s strategic ITO partners and managed services providers.


Key Responsibilities:  

  • In partnership with VMO and business leadership, create a program to measure value KPIs for our tier 1 strategic human capital partners.
  • Drive alignment with procurement teams to create clear lines of differentiation between VMO and procurement work streams and deliverables
  • Management of key tier 1 portfolio ITO and managed services suppliers
  • Organize global monthly review of KPI’s with vendors and stake holders
  • Orchestrate with global regions in order have a global view of supplier performance, and gather regional feedback


Essential Business Experience and Technical Skills:



  • Thought leader in ITO vendor space with solid credentials on working with near shore and off shore vendors in order to create best cost optimization and global delivery structures
  • Strong record of success in managing and negotiating ITO and Managed Services contracts including negotiation of rate cards, acceptance criteria, penalties and inclusion of Key Performance Indicators
  • 5-10 years of experience in managing ITO and technology contracts
  • Accomplished change management leader, able to operate effectively in a highly matrixed environment
  • Ability to deal with ambiguity and take a leadership position in order to drive successful outcomes
  • Have a sense of urgency and not afraid to ask questions, seek guidance, and clarification



  • Bachelor’s degree preferred, proven track record and experience valued
  • Fortune 500 experience with $100MM+ of spend management experience preferred


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 107321 

Nearest Major Market: Raleigh