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Director, Performance Solutions

Date Posted: Oct 26, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

The Global Technology (GTS) Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serves as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.

We are seeking a dynamic and energetic leader with a strong technology and financial management background to help drive the Performance Management vision/strategy.  In this role, the Director of Performance Solutions will focus on Technology Business Management (TBM) solutions designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The role will apply leadership, business acumen, and technical knowledge with proven communication, coaching, partnership, and problem-solving skills to ensure the Performance Management team is delivering the capabilities to achieve the highest levels of data, insights, and analytics to the organization.



Key Responsibilities:  

  • Lead, coach and develop a high-performing team with requisite skills and experience to successfully execute our Performance Management strategy/vision – including talent acquisition, career development, and performance management.
  • Act as Product Owner (partner proxy) for Scaled Agile team. Define User Stories and prioritize Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the System and associated analytics.
  • Champion a team culture that is built on trust and collaboration and that facilitates open communication and transparency
  • Continuously improve existing TBM framework, model, taxonomy and metrics through infusion of industry best practices, current trends and lessons learned from previous TBM engagements.
  • Oversee and act as escalation point for configuration team tasked with design, configuration, testing and deployment of Apptio dashboards, analytics and underlying data models.
  • Serve as technical point of contact for external vendor; resolve technical and data quality issues, invest in partnership to stay current on roadmap capabilities.
  • Drive accountability and transparency through effective governance with a disciplined focus on data-driven decision making, infusing fact-based decisions into core management capabilities, disciplined prioritization and holistic execution.
  • Cultivate an environment where intellectual curiosity, collegial challenge and candor result in an inspired team always seeking improved approaches to our Performance Management strategy
  • Continually drive both incremental and transformative change to deliver substantial performance enhancements and actively seek opportunities to share best practices across the organization.
  • Resourceful and creative — must bring fresh out-of-the-box insights to a dynamic business environment to address critical issues, develop creative solutions, and deliver measurable value while maintaining an evergreen TBM roadmap.


Business Experience and Technical Skills:



  • 5+ years in an IT/Business of IT related experience; 3+ years in a leadership role with a passion for, and demonstrated experience in, inspiring and developing individuals to meet their highest level of potential

  • Working understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, end-user services, and support models - e.g., on-prem, hybrid, cloud.

  • Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support

  • Drives Culture - Contribute to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, as a role model and advocate for a changing organization.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Focuses on Partners – Promotes centricity and ensures focus on creating great partner experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
  • Advocacy & Influence – Ability and comfort in communicating across all levels of the organization, including executive leadership personas


  • Apptio/TBM experience  is a plus

  • Solid ITIL or Service Management background

  • SAFe/Agile Exposure

  • Business Intelligence experience (QlikView, Cognos, Power BI, ServiceNow)

  • Broad experience in the financial services industry

  • Knowledge and application of relational database concepts



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 104523 

Nearest Major Market: Raleigh