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Principal National Accounts IT - Group Benefits

Date Posted: Sep 16, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

MetLife is the leading provider of Group Benefits to National Account clients.  The Group Benefits Solutions Delivery organization is a diverse team of Business Systems Analysts and Project Managers, all working towards the common goal of ensuring the customer is at the center of everything we do.  As a Principal of National Accounts IT in the Group Benefits Solutions Delivery organization, you along with a team will help establish the Technical Account Management team focused on servicing our Group National Accounts business teams, top Third Party Administrators (TPAs), and sensitive clients.  In addition, you will coordinate cross-GTO improvement activities around system stability, performance, quality and time to value improving our client satisfaction enabling strong account persistency and rate improvements.


Key Responsibilities:  

  • Responsible for 1 or more of the following 6 areas:
    • Relationships: Build & maintain strong partnerships with MetLife teams (Group National Accounts, Technology, & Global Operations), top TPAs, and top/white glove clients.  Be at the table and ensure the right players are engaged so our customers have the best services and sales teams are equipped for top performance.  Work across all teams to move towards being more proactive vs reactive. 
    • RFP Process:  Advance our RFP engagement approach to be knowledgeable about the RFPs and pipeline.  Coordinate the use of tools, subject matter experts, and processes to ensure accurate and current technology responses to RFPs. Utilize tools and simple solutions to increase re-use.
    • Performance Guarantees (PG):  Improve our services through automation and Lean/Six Sigma techniques resulting in simpler tracking & reporting, reduced management overhead and fewer payouts.  Engage the right resources to transform our approach to predict potential issues before they happen allowing for pro-active resolution.
    • Enable Sales Team: As the technical arm of the National Account Sales team, enable the group with tools, tips, and tricks that will improve the team’s efficiency and performance to enhance our customers’ sales experiences.
    • Service Management/Open Enrollment: Analyze problem data, perform root cause analysis, and drive fixes to improve performance levels.  During peak periods ensuring staffing, triage approach, call lines, & tools are ready and leveraged correctly to rapidly resolve issues and to provide the ideal experience for our clients. 
    • Portfolio Advocacy & Project Management: Provide operational reporting, oversight, and guidance for the National Accounts team on their investment in technology.  Manage projects and investments directly or work with the appropriate teams across technology to ensure initiative goals and objectives are met. 
  • Escalate issues to senior and executive leadership in a clear concise manner, tailoring communications to the appropriate audience
  • Implement rigorous governance and reporting processes to keep stakeholders informed and engaged


Essential Business Experience and Technical Skills: 



  • 10-12+ years of work experience within IT required
  • 8+ years of project and program management experience
  • Exceptional analytical skills with demonstrated ability to apply analysis to actionable insights
  • Organizational intelligence and strong influence management/cross-functional leadership skills; adept at working in a matrixed structure
  • Very strong presentation and communication skills with experience providing communication to senior leaders



  • Experience working in Financial Services, Insurance and/or Banking experience is preferred
  • Experience working with or servicing Fortune 500 customers
  • Bachelor’s degree in Computer Science, Information Systems or related discipline; Master’s, MBA, and/or PMP certification added bonus
  • Six Sigma/Lean certifications


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 99603 

Nearest Major Market: Raleigh