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Director, Business Continuity

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Date Posted: Jan 25, 2023

Location(s): Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  

Work Arrangement: Hybrid - 3 days in office/2 days work from home

Role Value Proposition 

The Director, Business Continuity role is a new and expanded transformation role within the Global Business Continuity team. The role will lead the execution of resilience transformation initiatives, focused on enhancing MetLife’s operational readiness to continue to deliver critical business services to our customers during crisis events. This role reports to the AVP, Corporate Business Continuity and will manage the operational resilience book of work for multiple functional areas and/or a region/line of business. The role will partner with business leadership and technology teams to review and challenge results of LOB Business Impact Assessment (BIAs), Business Continuity (BC) Plans, and both BC and end-to-end service testing and execution. This role also has responsibility for providing business continuity leadership support during large-scale crisis events such as a pandemic or ransomware event. This role’s partnership with other risk stakeholders in third-party risk, operational risk, technology resilience and regional/country LoB leadership is critical to the delivery of a consistent, streamlined, and integrated industry-leading global resiliency framework in the region.

Key Responsibilities 

  • Implement the enterprise-wide operational resilience initiatives
  • Advise and partner with key stakeholders on resilience matters
  • Engage with leadership teams to identify, engage, train, and upskill dedicated BC Coordinators and business process/plan owners
  • Manage the operational resilience books of work including (BIAs, BC Plans, Testing, Metrics and Reporting)
  • Work with local and regional IT on mapping and integrating network, hardware, and software topology and dependencies into processes and plans to accelerate recovery
  • Support identification of Third-Party vendors, map current dependencies, assess vendor resiliency plans and advise on risks and make recommendations
  • Advise on continuous risk, issue, and gap identification and management in accordance with Global BC policy standards
  • Serve as a member of Regional Crisis Management Teams
  • Partner with crisis management lead to provide support during large-scale incidents
  • Build strong working relationships and drive collaboration with resiliency stakeholders across the region and provide input to support the ongoing improvement efforts of the Global Resilience program

Essential Business Experience and Technical Skills 

  • Strong relationship and stakeholder management
  • Minimum of 5+ years of experience in business continuity or disaster recovery, preferably in the insurance and/or financial services industry
  • Certified in, or broad understanding of ISO 22301 and other international BC / disaster recovery (DR) standards
  • Business acumen and regional knowledge of regulations and resilience requirements
  • Knowledge of cultural nuances in doing business in region
  • Experience with Business Continuity Management / Risk Management Systems (e.g., Fusion and Archer)
  • Sound knowledge in the business continuity lifecycle and experience implementing and developing a BC framework
  • Familiarity with regional business continuity regulatory requirements
  • Bachelor's degree or equivalent experience
  • Experience working in a global matrix environment is helpful

Assignment Category 


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Raleigh