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Data Analyst - Insights & Analytics

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Date Posted: Jun 22, 2022

Location(s): Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, North Carolina (hybrid)


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. GTO’s strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage.

Assists in the design and creation of IT governance reporting, dashboards and analytics. Helps identifies user reporting needs through collaboration with IT leadership, along with governance and operations teams. Assists in Development and maintenance of a reporting structure that enables ease of access to required reports, metrics and data while ensuring accurate and consistent data through all levels of reporting. Generates periodic reports and dashboards ensuring consistent and timely report and data delivery/accessibility.

Key Responsibilities:

  • Develop and generate periodic reports (ORC, TOR, MOR, O360…) in accordance with reporting schedule
  • Develop and build adhoc reports and dashboards as needed
  • Author and publish the ITSM quarterly newsletter
  • Assists in quality and continuous improvement studies


Essential Attributes, Business Experience and Technical Skills:


  • Undergraduate degree or equivalent combination of experience/certifications
  • 1+ years’ experience in information technology or equivalent training
  • Ability to think critically, analyze, listen, clarify, solve problems
  • Detail and process-orientated with strong customer service skills
  • Demonstrated analytical ability
  • Ability to prioritize work
  • Ability to work in a team environment



  • Certifications (e.g., ITSM, ITILv4)
  • Specialized training and experience in data analytics
  • Knowledge of continuous process improvement
  • Agile experience a plus


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 126747


Nearest Major Market: Raleigh