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Associate, IT Change Management

Date Posted: Feb 24, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location:  Cary, NC                                                 


Role Value Proposition: 

Under direct supervision participates in initiatives related to ITIL Change Management process compliance and improvement to protect the live IT environment. Performs Change Management functions in support of the Change Management process. Oversees the governance of the implementation of ongoing changes to the IT Change Management process as dictated by: changes in business or regulatory need, changes in surrounding functions and need for continuous improvement. Coordinate UAT testing for Change process and tool improvements.  The individual in this role must possess the ability to handle multiple assignments concurrently in a fast paced ever changing Global environment.        


Key Responsibilities: 

  • Review IT change requests for accuracy based on defined and documented procedures and reject for cause or provide final approval as appropriate. Answer technical end user inquiries related to Change Management tools and process.  At a Global level troubleshoot change control issues
  • Participate in process improvement activities, i.e. discussions, assessments, brainstorming, improvement recommendations. Perform UAT and post implementation testing for Change process and tool improvements.
  • Interact as needed with Business customers to understand effect of IT changes on Business processes.
  • Assist in development and maintenance of end user technical documentation for the Change Management process.  Produce and schedule Change Management reports as needed.


Essential Business Experience and Technical Skills:


  • Minimum 6 months Operational, Business or Industry work experience / internship
  • Requires good oral and written communication skills, teamwork, and partnership skills
  • Strong customer service focus. Provide 24X7 on call support for emergency change issues to achieve customer’s SLA’s.



  • Associate’s degree in Computer Science or related technical field
  • Knowledge of IT systems and the MS Office suite desktop software used in day to day work functions.
  • ITIL Process certified, SCRUM certified, LEAN certified or knowledge of
  • Knowledge of the ServiceNow Service Management Tool- Change Module and Data Analytics. Familiar with Sharepoint.
  • Fluent in one or more languages in addition to English i.e Spanish, Portuguese, Chinese, French, Japanese.


Business Category

Global Infrastructure Technology Operations


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 93542 

Nearest Major Market: Raleigh