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AVP, Strategic IT Vendor Management

Date Posted: Apr 18, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition:  The AVP, Strategic  IT Vendor Management will lead the team of category leads (IT Outsourcing, consulting, and niche) who are responsible for managing IT suppliers in a structured and coordinated way to ensure high-value cost effective IT service delivery and performance while reducing vendor related risk.


Direct responsibility for building and cultivating partnerships with key strategic human capital IT vendors (service and supplier). Provides direction for and reviews vendor activities by category, ensuring that the vendor's performance meets expectations. The position requires a team player who can work effectively with the multiple functional heads of the IT organization as well as key stakeholders, such as procurement (sourcing), legal, and risk.  Will assist the VP of VMO organization create business strategy and managing vendor demand, operational and financial performance.


Key Responsibilities:

  • Assist with setting strategic direction for supplier management aligned with the IT strategy.
  • Manage our vendor categories as a portfolio
  • Develop and implement governance and performance management functions (i.e. driving/tracking metrics, vendor performance management, financial metrics and reporting including escalation and resolution
  • Monitors day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), Spend, examines measured results for problem determination and root cause analysis, and works with the vendors on continuous improvement.
  • Manage the financial viability of third party vendors and proactively manage vendor risk
  • Drive business performance through the development of strong relationships
  • Lead and facilitate the auditing of vendors and vendor practices
  • Cultivate new business relationship with suppliers and remain up to date with supplier market and continuously seek to identify improve vendor opportunities
  • Be innovative and results orientated, with a focus on service and customer centricity
  • Champion vendor management department promoting vendor accountability and ensuring daily performance and timely achievement of all objectives.
  • Provide industry insights, analysis and regular vendor related updates to senior management and broader IT community on a regular basis
  • Liaise with Legal, Risk, Procurement to finalize on contracts, SOW's, NDA's, and other essential contract related documents
  • Provides oversight to ensure that vendor–related audit findings are resolved in a timely manner
  • Provide guidance to the IT delivery managers on best practice vendor service delivery models


Essential Business Experience and Technical Skills: 

  • 10-15+ years of experience in large, global corporate environment preferably financial services industry; 10+ years global vendor management experience required
  • Industry knowledge of the IT and consulting categories.
  • Strong working knowledge IT software contracting and contract familiarity
  • Demonstrated success in Contract Mgmt., SLA & Performance Mgmt., Vendor Risk Mgmt., Large Scale Transition & Transformation Mgmt. roles.
  • Ability to work with and influence peers, managers, and senior executives at MetLife, including at the SVP+ level and the C suite
  • Ability to recruit, motivate, and manage a team of professional managers
  • Experience in creating service catalogs and migrating manual functions to service platforms like Service Now.
  • Innovative problem solver and strategic thinker, along with strong business acumen and analytical capabilities.  Strong change management capabilities.
  • Strong Executive leadership skills; collaborative partner able to influence and drive accountability across organizational, geographic and domain boundaries.
  • Solid knowledge of procurement systems / processes / tools, with expertise in project mgmt. principles & techniques.
  • Solid knowledge of Vendor Management best practices and CMM
  • Experience in building near shore and off shore capabilities from zero and maturing and growing these teams
  • Fosters teamwork and collaboration.  Proven experience building accountable teams empowered to achieve results.
  • Strong presentation and excellent interpersonal and presentation / communication skills.
  • Self-Starter – Sees opportunity and takes action.
  • Undergraduate degree required; MBA or other advanced degree preferred.


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to: Vice President, GTO VMO
  • Direct reports: 2
  • Key Stakeholders: GTO CIOs and senior leaders




MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®. 


We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015. 


In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.


While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.


At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 108204 

Nearest Major Market: Raleigh