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AVP, Solution Delivery Lead

Date Posted: Jun 11, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Role Value Proposition: The AVP,  Solution Delivery Lead will provide leadership to enable advanced digital workplace and collaborations capabilities through understanding of MetLife technology landscape, business processes, risks, and prevailing industry trends.  This role will work with internal and external partners to deliver a set of common services to be used by front end application development teams. The candidate must be able to drive innovative thinking that delivers integrated capabilities for MetLife associates.


Key Responsibilities:

  • Collaborate with key business and technology stakeholders to develop back-end services supporting the global intranet and HR platforms
  • Partner with development teams and vendors to identify technology solutions considering functionality, security, integration infrastructure and performance to meet business needs and align to the overall MetLife direction
  • Lead the design and implementation of common data repositories, API services, enterprise search engine, and global and local application stores
  • Responsible for tier 3 support including responding to escalations, resolving user problems, and identifying areas for continuous improvement


Essential Business Experience and Technical Skills:

  • Bachelor's Degree in Information Technology, Engineering, Computer Science or a related field required.  Advanced degree preferred.
  • 10-15+ years of experience in software application/product development roles
  • 5-10+ years of applicable experience in managing software development teams including experience managing large, complex initiatives and\or conversions.
  • Expert understanding of the SDLC (Software Development Life Cycle) process.
  • Experience of developing Services Orientated Architectures (SOA)
  • Practical Knowledge in networking, security and authentication
  • Broad technical knowledge across multiple technologies including newer technologies such as microservices, data management strategies, integration methodologies
  • Served as infrastructure or operations leader overseeing applications deployed in a mixed on-prem and cloud environments
  • Experienced in managing cross functional team comprised of internal staff and vendor resources
  • Strategic business acumen and understanding of organization strategy and ability to design information systems to delivery that strategy
  • Proven project management experience in the implementation of complex business applications
  • Excellent communication, collaboration, and teaming skills; skills and experience in executive level communication and presentations.
  • Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills. 
  • Demonstrated business acumen and understanding of organization strategy and ability to design information systems to delivery that strategy


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to: VP, Employee Experience
  • Direct reports/team: 3 directs/6 total team
  • Key Stakeholders:  VP, Platform engineering; VP, Corporate Communication; AVP, Security Engineering;





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. 


We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.


While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. 


At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day.  




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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