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AVP, Big Data Platform & Service Lead

Date Posted: May 12, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Department: The Global Data & Analytics organization is the team of expert technologists responsible for building big data platforms and data services with innovative technologies to enable MetLife businesses to generate insights, and value to its customers.  This team plays a central role in Design, Build & Integration of all emerging platforms and cutting-edge products across MetLife Data Hub and Enterprise Data Management Systems. 

The Role: The AVP, Big Data Platform & Service Lead (Services and Applications) & Administration, serves as a technology leader within the Emerging Platforms Organization of Global Data & Analytics.  This position has the ownership & responsibility to directly lead the services, administration and maintenance of various big-data platforms in US.  In addition, the position is also responsible for strategic oversight to platform buildouts (install, configure, activate, engineering), establishing core standards, and processes to streamline current and ongoing big-data platform deployments.


Key Responsibilities:

  • Maintaining the Performance/ SLA, Monitoring Up-Time, Generating Alerts for Service interruption, Triage & Resolutions
  • Maintaining High Availability and Failover readiness, Governance for Multi-tenant Platform
  • Establishing processes for system quotas, resources management, incident Management (Level 2 + Level 3) with weekly incident reviews.
  • Setting up weekly maintenance windows for platform upgrades, configuration changes, application releases,
  • Lead, manage, collaborate with teams responsible for operations and maintenance of the platform.


Key Relationships:

  • Reports to: VP, Emerging Platforms
  • Direct reports/team: 5-6 directs/total team 15-20
  • Key Stakeholders: Heads of Engineering, Core Data Platforms, Analytics, Global Data Operations and Data & Application Operations


Candidate Qualifications:

Essential Business Experience and Technical Skills:

  • 10+ years of experience with Big Data and Cloud (Azure) eco-systems, with hands-on development, implementation, and operation of application platforms.
  • 10+ years of experience with relevant technology products and components for Big Data (Hbase, Solr, Titan, Containers, APIs, and similar) and Cloud (Azure HDInsight, Data Lakes, and similar).
  • Maintains extremely high performance / high accountability mentality, demonstrated in large, matrixed initiatives
  • Excels at leading and directing activities of distributed, global teams and ability to direct, motivate and develop project staff in an evolving environment.
  • Experience with operations, monitoring, and maintaining health and wellness of large complex enterprise systems
  • Experience with cross functional teams, technologies, and products which directly or indirectly are integrated with Big Data platforms.
  • Experience with problem solving, successful service delivery - SLA achievement and high level of customer satisfaction.
  • Strong communication skills to lead interactions with business and technology leaders across the global lines of businesses.
  • Experience working with multiple vendors, off-hours, and weekend support.
  • Bachelor’s degree in Computer Science, Engineering  or related technology field required; Advanced degree preferred


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with more than $587.7 billion in combined managed assets as of September 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.



Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at to learn more about our brand, history, and values.





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 108017 

Nearest Major Market: Raleigh