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Head PMO

Date Posted: Aug 15, 2019

Location: Buenos Aires, B, AR, 0

Company: MetLife

The Head of the LatAm Program Management Office (PMO) oversees the project management for regional portfolio of transformational programs and pilots through the organization of project teams, implementation of governance, project plans, methodologies and best practices, to ensure delivery of the defined business benefits and capabilities, within budget and defined timeline.  The position acts as a liaison to both business and functional partners of regional and country teams, as well as with key stakeholders in the global functions. 


Key Responsibilities:


Program Management:

  • Lead regional implementation of projects in line with business growth priorities, provide holistic / 3D view of all regional programs, and projects within each. Integrate global projects into the overall regional portfolio.
  • People manage team of regional program managers and project managers; supply and demand, portfolio assignment, turnover, recruiting, training and talent development for the team
  • Stand up project governance and mobilize project teams and steering committees
  • Track project investments and budget management to ensure financial health of projects.  Facilitate reporting and KPI tracking to track health and status and measure success of projects. 
  • Provide recommendations for decision-making to core executive stakeholders.  
  • Oversee regional "book of work" (current projects and pipeline) and ensure alignment with Regional strategy.
  • Partner with Country Strategy Heads on local execution and connectivity with local business requirements, priorities and initiatives.
  • Support business and functional leaders during Discovery Phase (when not always a Project Manager is appointed) as they define and organize the project plan and activities, leading the consolidation of information to be presented in Steering Committee Meetings.
  • Continuously monitor project metrics and KPIs. Oversee project plan and scorecard for regional programs.
  • Proactively share inputs with key stakeholders to define and implement action plans to address opportunities and correct deviations. Follow-up on action plans implementation.
  • See across the portfolio to make strategic connections, prioritize and remove redundancies and overlap.
  • Identify and mitigate risk
  • Lead/support and tee up steering committee agendas, materials and stakeholder management
  • Facilitate/accelerate and record decision making


Communication and Collaboration:

  • Initiate communication with sponsor and other key project stakeholders to ensure they are informed of project progress / alerts / requirements
  • Stand up core executive teams to drive collaboration
  • Establish relationships and channels of communication that facilitate and support the PMO function and program managers
  • Support, advocate and promote a PM culture of neutrality, discipline, transparency and collaboration
  • Represent projects end-to-end and work to bring teams together and break down silos so that everyone is working in sync toward same project goals
  • Ensure PMO rules of engagement, educating project stakeholders and leadership on definition and scope of PM role versus project / solution leaders’ roles and work stream owners



  • Establish appropriate toll gates for project approval, execution and measurement in concert with defined LatAm DoA. 
  • Ensure utilization/compliance with governance mechanisms and tools for the program management office, PMC, DOA, CEAR/ PAR.
  • Coach project sponsors, workstream owners and project teams in general, in preparation for the Portfolio Management Committee meetings.


PM Methodology and Tools:

  • Facilitate definition and implementation of standard project management methodology, key metrics and KPIs and tools for LatAm Region, in line with Global frameworks (e.g. Agile SAFe, etc.). 
  • Ensure continuous connection to the MetLife Global PMO Community to leverage best practices and enable knowledge sharing.
  • Continuously monitor project metrics and KPIs. Oversee project plan and scorecard for regional programs
  • Proactively share inputs with key stakeholders to define and implement action plans to address opportunities and correct deviations.  Follow up on action plans implementation.


Team Development:

  • Lead team of Program / Project Managers (including extended PMs team with dotted-line PMs in country organizations); provide information and access to resources.
  • Coach Program / Project Managers:  Set PMs goals, provide guidance to ensure execution of day-to-day project activities and assistance with problem-solving and identification and appropriate escalation of risks and issues.  Provide continuous feedback on performance.  
  • Define and implement training curriculum for the LatAm PMs community, and oversee development of PMs supporting Regional projects across the region.
  • Liaise with Procurement for engagement of staffing vendors who bring external resources supporting PM roles, ensure continuous communication and feedback.


Workforce capacity planning:

  • Ensure projects include preliminary workforce planning as part of the project approval documentation (in PAR / business case analysis)
  • Drive inclusion of workforce capacity planning into portfolio planning, identifying resource needs and ensure there are plans to mitigate workforce-related risks.
  • Oversee allocation of Project Managers to projects (business and functional) and discuss country PM availability with Strategy and Business PMO leads at country level, to identify opportunities to leverage on existing country PM pool for Regional projects (and vice versa).


Financial Planning:

  • Ensure projects in the Regional portfolio have approved PARs that describe ownership, scope, funding, benefits and objectives. Manage the overall project budget and assess alternative ways to fund investments.
  • Proactively share inputs with key stakeholders to define and implement action plans to address opportunities and correct deviations. Provide metrics & KPIs to be presented on a quarterly basis to ELT.
  • Liaise with Finance and IT to create shared view of portfolio funding and resources.
  • Oversee execution of funds granted by the Global Reinvestment Fund for regional initiatives to support top Regional Priorities.
  • Partner with Procurement to ensure project sourcing needs are planned for in a timely manner.
  • Fully responsible for the end-to-end budget management for the program
  • Understand and drive PAR process


Alignment with GTO:

  • Ensure alignment with GTO partners across project teams.
  • Partner with GTO for the integrated view of key portfolio metrics and presentation to ELT on a quarterly basis, in the LatAm Bi-monthly GTO Program Review.


Compliance (LatAm DoA execution):

  • Ensure LatAm DoA (thresholds for authorizations, approvals, etc) is observed along project execution. Perform approval duties as defined in LatAm DoA.  Maintain LatAm DoA sections related to Project Management.
  • Point of contact for auditing processes concerning Regional projects, programs and practices.


Change Management:

  • Ensure compliance with regional change management methodology and governance. 


Knowledge Management:

  • Hold connection to the MetLife Global PMO Community to leverage best practice and enable knowledge sharing.  Drive development of project management networks across LatAm to facilitate knowledge sharing. Educate project teams and facilitate process standard and templates. 
  • Facilitate knowledge sharing across the Region from “best of breed” programs and projects.


Candidate Qualifications:

  • At least 10 years of experience working in strategic portfolio planning or PMO management roles, preferably in consulting companies.
  • Experience working at complex multinational matrix-type organizations.
  • Proven experience organizing and directing multiple teams and departments
  • Undergraduate degree required, MBA or other advanced degree preferred.
  • Versatile and able to work efficiently with limited supervision
  • Excellent verbal and written communication skills – must be able to communicate effectively both internally, with a functionally and geographically diverse team, and externally with customers.
  • Languages: advanced level of English and Spanish language (oral and written); Portuguese language is desirable