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Senior Fraud Investigator

Date Posted: Aug 6, 2019

Location: Home Based, BNH, GB, BN1 4FR

Company: MetLife

Senior Fraud Investigator EMEA         

Flexible; EMEA based, ideally UK including Brighton, Dublin. EMEA working from home will be considered    


The Corporate Special Investigation Unit has global responsibility for MetLife's Anti-Fraud Program. Primary global functional responsibilities include internal fraud investigations, development and oversight of fraud awareness and prevention training and reporting of fraud information to internal and external stakeholders, including industry regulators. Responsible for conducting internal investigations into potential employee fraud and abuse, questionable vendor practices, forgery and counterfeit check analysis and also assists with investigations of other sensitive matters such as  money laundering and privacy breaches, among others. Act as a trusted advisor to business and functional areas.


Fraud Investigator principal responsibilities:


  • Develop reporting that demonstrates the relation of compliance resources and activities to compliance risk.
  • Ability to appreciate and respect the sensitive nature of the investigative process and preserve the confidential nature of such matters.
  • Conduct all aspects of  suspected fraud investigations that will include interpreting allegations, collecting relevant data in support of case findings, drawing sound conclusions based on thorough assessments and development of facts, and summarizing concerns into a customized reporting structure tailored to the severity of the case and level of explanation required.   
  • Communicate investigation results to line management and other business partners throughout the investigative process.  Develop documents that ensure cases are accepted by prosecuting authorities when deemed appropriate.
  • Pursue resolution of business issues identified during investigations, partnering with other business units, Risk Management and Internal Audit, as necessary.  
  • Participate in the design, development and presentation of SIU & Field Investigation initiatives, including proactive assignments, monitoring the Compliance & Fraud Hotline, discussion panels with internal and external fraud groups, and other projects as they arise.
  • Develop fraud awareness training, including content and delivery, to cover the full range of department and enterprise wide associates in small, medium, and large operations that comply with regulatory requirements.
  • Develop presence within the region and countries including building relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.
  • Participate in the annual design of proactive investigation objectives for those areas determined to be at significant risk of fraud.
  • Lead complex proactive investigations targeting Enterprise-wide areas at risk through well-constructed assignment objectives that are supported by a comprehensive program design and related transaction testing, to include electronically derived results where appropriate.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Adept at queries, report writing, and presenting findings.
  • Builds or manages advanced statistical and data analytics.
  • Complete special assignments at the request of management.
  • Manage global hotlines and fraud awareness efforts, as well as required regulatory reporting. 
  • Integrate fraud risk activities and reporting with other enterprise risk programs.
  • Help set company strategies for identifying, measuring, and mitigating fraud risk.


Fraud Investigator knowledge/skills/competencies required:

  • Track record of seizing opportunities and driving results.
  • Experience in the areas of conducting investigations, proactive fraud detection, risk management, testing and monitoring, and management reporting.   
  • Eight or more years’ experience in a control function, and possessing a governance, risk, and control mindset with strong ethical standards.
  • Expert knowledge of the Company’s operations, products, and services in multiple distribution channels.    
  • Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels. 
  • Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences.
  • Experience in dealing with UK, and the broader EMEA countries relative to criminal cases including fraud, with a proven ability to navigate the legal system to ensure proven internal fraud is addressed externally by law enforcement channels to the extent appropriate and necessary.
  • Law Enforcement background preferred.
  • Able to demonstrate experience in interviewing and preparation of case files for court (including disclosure rules, Data Protection Act 2018, GDPR, and UK Bribery Act).
  • Has or is in the process of obtaining one or both of the following qualifications: Accredited Counter Fraud Specialist –Criminal Justice Institute (Portsmouth University) or Certified Fraud Examiner (
  • Investigation experience within the insurance industry.
  • Willingness to undergo training in analytics (if expertise not already held).
  • Bachelor’s degree required.
  • Fluent in English.


The Fraud Investigator sits within Legal Affairs, whom strive to attract, develop and retain diverse talent with the potential to be future leaders of our department and of MetLife as a whole. We seek legal and compliance professionals who demonstrate high intellectual capacity to understand complex matters facing our company, combined with strong leadership competencies to motivate and inspire higher performance by all our professionals. We take an active role in developing the skills of our talent and guiding their professional growth. By promoting skill development and career advancement for our professionals we are better positioned to serve our internal business partners and to help achieve MetLife’s vision of becoming a world-class leader in the insurance, retirement savings and employee benefits industries.



MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 109849 

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