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Customer Service Team Manager

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Date Posted: Feb 4, 2023

Location(s): Brighton, GB

Company: MetLife

Team Manager (Call Centre Customer Services - Individual Protection)

Job Location: Brighton, UK (Hybrid; 3 days in the office)

15-month Fixed Term Contract


We are a company driven by a solid set of principles (see below) and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a ‘hybrid’ working model as standard. We are part of the Women in Finance Charter, an initiative set up by the UK’s HM Treasury. We want to benefit from the many positives that come by having a more diverse working culture throughout all levels of seniority and lines of business. Our workforce enjoys excellent benefits, including private healthcare, a brilliant pension, and a host of other benefits to ensure you and yours are kept safe and protected.


MetLife Success Principles

  • Build Tomorrow – We change and innovate for sustained performance
  • Win Together - We collaborate and empower each other to succeed
  • Own It - We deliver for our customers


You’ll be joining a business that is expanding, cares about the community and the environment. You will get a 9% pension as standard, increasing to 13% company max contribution (plus your 4% = a 17% pension). You can also get up to 31 days holiday, hybrid working, life assurance - employee, income protection, private medical insurance, mortgage advice, gadget cover, life assurance - partner, critical illness, travel insurance and dental cover.


Role Value Proposition: 

Following an internal promotion we are looking to appoint a Team Manager, whose main responsibilities will be centered around the people management of a call centre team (approx. 15 customer service colleagues).  Their focus is to deliver excellent service to customers through the lifetime of their policy with Metlife. The Team Manager will play a key role in the direct people management of their team, working closely with the wider operation to build a collaborative environment to innovate and continually improve our service.


The Call Centre Team  Manager’s key relationships: Operations, Sales, Finance, IFA’s, IT, 3rd party vendors / suppliers.    


Essential Business Experience



  • You will already be managing people in a financial services and customer focused role;
  • Your experience has taught you many skills, including a flexible approach & attitude
  • Able to use own initiative and work well under pressure, prioritising workload and tasks
  • Educated to at least GCSE level in both Math & English
  • Strong team work ethic as well as being able to work individually
  • Minimum of 2yrs people management experience


MetLife will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position within the organisation.  MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax. 



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


To view our MetLife Job Applicants Privacy Notice please click Privacy policy (

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 130488 

To view our MetLife Job Applicants Privacy Notice please click Privacy policy (

We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations. 

We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this. 

Those with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.

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