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Clinical Support Consultant

Date Posted: Jan 10, 2019

Location: Brighton, BNH, GB, BN1 4FR

Company: MetLife

Clinical Support Consultant

Job Location: Brighton                                   


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will investigate disability claims and provide effective leadership and clinical input to support the management of complex claims  so as to ensure the professional delivery of a high quality and cost effective service


Key Responsibilities:

  • Provides professional medical, technical, consulting advice, and recommendations in support of claims evaluation, investigation and assessment for various claims-related departments.
  • Applies specialized training and knowledge to the assessment of cases. 
  • Acts as a resource on clinical and technical issues.
  • Conducts complex research, review and analysis of medical records, treatment plans and claim information.
  • Provides recommendations regarding claimants’ current potential functional abilities and develops goal-focused return-to-work plan.
  • Assess training needs and creates, authors and presents medical training to claim and business partner associates.
  • Possess strong knowledge of medical conditions, symptoms and terminology.
  • Strong written and verbal communications skills required.  Ability to build strong relationships required
  • Engages claimants, healthcare providers, employers and customers to ensure strict adherence in determining functional abilities.
  • Engages claimants, health care providers and employers in return to work potential and planning.
  • Coaches claim assessors on identifying and acting upon return to work potential.
  • Creates effective requests for medical information which focus on clarifying medical restrictions and limitations and their impact on work functionality.
  • Maintain an up to date knowledge of all policies and procedures, national care standards, best practice in complex claim cases
  • Provide a professional service to the company as required and working towards agreed service levels


Essential Business Experience and Technical Skills:

  • Mins of 2 years of Clinical Experience required
  • Registered Nurse (RGN or RMN) with a valid NMC registration



  • Have Mental Health and or Occupational Health experience
  • Have Musculoskeletal experience 
  • Understanding of CQC standards
  • Disability claims experience preferably on Group Income Protection





Business Category

Claims, UK Employee Benefits


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106877