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Date Posted: Jul 13, 2019

Location: Brighton, BNH, GB, BN1 4FR

Company: MetLife

Claims Assessor – Group Income Protection

Agile (3 days home working) / Brighton 



This is a senior group income protection claims role which now offers up to 3 days (out of 5) working from home, with the remaining located at our Brighton address.


A highly desirable benefits package and compensation bundle, which includes market leading annual bonus, awaits a suitably experienced Claims professional. In return of a great salary, bonus and working culture we would like you to contribute to the proactive management of claims administered by MetLife, providing reassurance to customers through service excellence and accuracy of work, whilst developing and maintaining strong relationships with internal and external customers.


Key Responsibilities:

  • Responsible for the timely and accurate assessment, decision making, settlement and communication of non-straightforward or complex Employee Benefits and Individual Protection Claims from beginning to end. These claims will be from our Group income protection and life insurance products.
  • Acts independently within agreed authority and service levels. Decision making authority is an essential requirement.
  • Provide exceptional levels of customers service to policyholders, clients and intermediaries in a professional and friendly manner.
  • Manage the claims relationship for all customers within agreed portfolio.
  • Ensuring all aspects of the claims function, including complaints are dealt with in accordance with all compliance, CBI, FCA, TCF and legal requirements.
  • Identifying and investigating potential non-disclosure claims.
  • Identifying and investigating potential fraudulent claims.
  • Identify process issues and propose solutions for improvement within agreed business framework.
  • Liaising with the Chief Medical Officer, underwriters and external service providers to ensure all appropriate information is obtained to assist in the assessment and ongoing management of claims.
  • Maintaining a good working relationship with Reinsurers in order to maximise recovery from reinsurance contracts.
  • Participation on claims project and change work as and when required.
  • Provides claim sign off for colleagues.
  • Might manage claim appeals within agreed process and authority level.



Business Knowledge/Technical Skills:

  • To be the best we are hoping that you will have already gained considerable experience and exposure in handling relevant claims. A minimum 4-5 years’ experience on Group Income protection and Life claims is required.
  • Experience can be solely from a Direct Insurer or from a combination of Direct Insurer and Reinsurer.
  • Confidence in communicating claim decisions via the telephone and in writing.
  • You will be able to demonstrate technical ability with claim assessment and decision making.
  • Knowledge of Medical or Scheme Underwriting would be beneficial.
  • You should have a willingness to study towards professional qualifications which MetLife will sponsor.
  • You need to have experience, or receive training to quality check and give feedback on the work of others.
  • Claim decision making authority is an essential requirement, either from previous experience or awarded by MetLife.


Due to holiday, applications will not be reviewed until after the 5th August 2019. Please accept our apologies for any inconvenience cause.


MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 108662 

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