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Senior Technology Liaison

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Date Posted: Jul 27, 2022

Location(s): Bridgewater, NJ, US, 8807 West Des Moines, IA, US, 50266 New York, NY, US, 10166 Alpharetta, GA, US, 30009 Warwick, RI, US, 2886 Tampa, FL, US, 33647 Bloomfield, CT, US, 6002 Cary, NC, US, 27513

Company: MetLife

Location: NYC and Bridgewater NJ (hybrid).

Also open to virtual within commutable distance of these offices: Tampa FL, Warwick RI, West Des Moines IA, Bloomfield CT, Alpharetta GA, and Cary NC


Role Value Proposition: 

MetLife is among the largest global providers of insurance, annuities, and employee benefit programs.  We're building an inclusive and purpose-driven culture that empowers everyone to make a difference at work and in the world.  MetLife is recognized as one of top 100 America’s Most Responsible companies and ranked 2nd in financial services industry, being the only insurer in the top 100. For 100 years, MetLife has worked with companies to provide for the financial security of their retirees and beneficiaries. 


MetLife is seeking a Sr Technology Liaison to join our Retirement and Income Solutions, Business Solutions team. This role will have significant interactions with business partners, vendors and technology teams. In this role, you will be responsible for multiple activities related to applying and enhancing the SAFe Agile framework.  This includes including participating in Agile teams, conducting analysis and documenting business processes / Standard Operating Procedures, and assisting with preparation of Features, User Stories, Test Cases and Acceptance Criteria, among others. You will also work closely with team members, Product Owners, Scrum Masters, Release Train Engineers and stakeholders to support Sprint and Release Planning, including Program Increment (PI) sessions, daily huddles and key Agile ceremonies,


Key Responsibilities:

  • Must be able to manage multiple assignments, be organized and efficient while working under minimal supervision
  • Partners closely with the Product Team to evaluate the existing solutions as well as participate in the creative process for future new product/process development initiatives
  • The right candidate must have the mental flexibility to pivot as business needs change & strategic priorities and projects are realigned
  • Participate in scrum teams in moderate complexity workstreams, including preparation of Features, User Stories, Test Cases and Acceptance Criteria
  • Participate in daily standups, iteration reviews and iteration planning ceremonies to ensure full team engagement.
  • Aware of and adhere to audit/compliance requirements for execution
  • Contribute to and oversee the successful implementation of all Operational Readiness phases of the process including preparation of communication plan, process documentation, training material, test plans and value-stream mapping
  • Escalate issues and propose solutions in a timely fashion. 


Essential Business Experience and Technical Skills:


  • Bachelor’s degree in related discipline
  • Related experience as an Agile project team member with strong knowledge of Agile principles, concepts, and methodology.
  • Intermediate presentation, influencing, facilitation and relationship management skills.
  • Comfortable discussing business functions, operations, strategies, and objectives.
  • Ability to influence reporting shift from waterfall to Agile metrics.
  • Experience with the JIRA collaboration tool or Azure and Microsoft Office Suite
  • Related experience with User story writing and Acceptance Criteria
  • Ability to think critically and use data to drive decision making
  • Moderate decision-making abilities.


  • Experience with Visio 
  • Experience working in a Scaled Agile Framework (SAFe) environment – including implementation and roll out through Operational Readiness
  • Experience with Journey Maps and Story Maps,


Business Category

US Business


Number of Openings



“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.