Senior Client Services Consultant

Job Location: United States : New Jersey : Bridgewater

Work Arrangement: Hybrid

Role Value Proposition: 

The Senior Client Services Consultant provides customer service and administrative support to large Federal Government group insurance clients.  This position has complete ownership and accountability for day-to-day customer satisfaction and problem solving.  The role supports the client account team, including the Client Services Director and Account Executives, to manage customer relationships and

expectations.

Key Responsibilities:

• Provides all aspects of servicing for Federal Government customers (i.e. account administration and management, various customer related projects, administrative reports and contracts).
• Provides consultative plan design analysis, reporting and recommendations.
• Coordinates and participates in client strategy meetings, sales strategy meetings, and the strategic planning process.
• Responds to government solicitations and may participate in finalist presentations.
• Provides project management, leadership, and support to implement group insurance products to new or existing Federal Government customers.
• Partners with our marketing department to produce benefit communications to improve enrollment growth.

Essential Business Experience and Technical Skills:

• Understanding of account management principles, consultative responsibilities, and responsiveness, which may include administration, contracts, account management and project management, or similar or proven expertise in these areas.
• Strong leadership capability; self-motivated, decisive, high energy and results driven individual.
• Professional verbal and written communication skills.  The ability to present and communicate effectively, conveying complex ideas. Convey relevant information in a clear, concise, and effective manner.
• Strong analytical, problem-solving skills: Technically savvy and agile.
• Excellent time management, multi-tasking skills, organizational skills, interpersonal skills, diplomacy, and flexibility.

Required:

• Bachelor’s degree
• 3 + years’ experience in a customer service or client facing environment
• 3 + years of group insurance core product knowledge (Dental, Life, Vision, and Disability)
• Vast Working knowledge of Microsoft applications including Outlook, Excel, Word, PowerPoint, Access, Teams.  As well as Webex and Project software packages.

Preferred:

• Dual experience in administrative and finance
• Knowledge of Federal contracting
• Knowledge of Federal Acquisition Regulations (“FAR”)

Assignment Category

Full time

Business Category

Federal Agencies Services

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.